About Us

Our mission is to advance the practice, science, and business of improving patient experience.

Founded in 2012 with the belief that there can be a better way for hospitals, outpatient clinics, and other healthcare facilities to manage and obtain real time patient feedback. Quality Reviews has been an industry leader in building proprietary software to help healthcare provider organizations capture and analyze real–time patient feedback.

Since the beginning, our priority of providing industry-leading patient feedback software has guided us in the partnerships we form, services we provide, and team members we employ; and this is why we are confident in saying that we are the best partner when it comes to measuring performance on patient experience.

Why Us?

We look for Partners, not clients.

PARTNERSHIP

We see our Clients as Partners, and we choose to interact with our partners with the highest level of respect, integrity and attentiveness. We look to earn your business every single day. The very reason Quality Reviews exists is to provide the Health Care vertical with robust digital real-time patient feedback survey solutions. Our solutions enhance the way Health Systems, ACO’s and other healthcare providers collect patient feedback. We work closely with our partners to understand their patient experience strategies and challenges.

EXPERTISE

Like you, we are clinicians. We understand your environment and challenges because we live and breathe it every day. This unique perspective of having the clinical background gives us the “voice of the customer” when it comes to building technology that truly enhances the delivery of care.

EXPERIENCE

At the heart of the matter, Patient Experience is everything. We believe our experience as clinicians, combined with the challenges our Clients experience, gives us the opportunity to think outside of the box and innovate.

Our Team

Edward Shin

Edward Shin, MD

CEO and Co-founder

Seamus Mac Conaonaigh

Seamus Mac Conaonaigh

CTO

Sonni Mun

Sonni Mun, MD

Vice President, Account Management

Jill Yarberry

Jill Yarberry

Vice President, Patient Experience

Leonard Achan, RN, MA, ANP

Chief Innovation Officer at Hospital for Special Surgery
Co-founder, Quality Reviews, Inc.

 

 

Barry P. Chaiken, MD, MPH

President, DocsNetwork, Ltd

 

 

 

Ben Chodor

Co-CEO of Sherpa Digital Media, Mentor at BluePrint Health and the Co-Founder of Clopsi a digital photo online management system.

 

 

Shana Fisher

Co-founder and Managing Partner, Third Kind Venture Capital

 

 

 

Mark Gerson

Mark is Co-founder and Chairman of Gerson Lehrman Group (GLG)
Co-founder, Quality Reviews, Inc.

 

 


William Holiber

President and Chief Executive Officer of the New York Daily News and U.S. News and World Report

 

 

Benjamin Kim

Vice President of Products, Cureatr

 

 

 


Connie Klepper 

Senior Vice President of Mount Sinai Health System

 

Leonard Achan, RN, MA, ANP

Chief Innovation Officer at Hospital for Special Surgery
Co-founder, Quality Reviews, Inc.

Barry P. Chaiken, MD, MPH

President, DocsNetwork, Ltd

Ben Chodor

Co-CEO of Sherpa Digital Media, Mentor at BluePrint Health and the Co-Founder of Clopsi a digital photo online management system.

Shana Fisher

Co-founder and Managing Partner, Third Kind Venture Capital

Mark Gerson

Mark is Co-founder and Chairman of Gerson Lehrman Group (GLG)
Co-founder, Quality Reviews, Inc.

William Holiber

President and Chief Executive Officer of the New York Daily News and U.S. News and World Report

Benjamin Kim

Vice President of Products, Cureatr

Connie Klepper 

Senior Vice President of Mount Sinai Health System

 

Request A Demo or Have a Question?

Feel free to write us a note below or call us: +1 (646) 875-8829


Edward Shin

Edward Shin, MD

CEO and Co-Founder

Edward Shin, MD

CEO and Co-Founder

Previously co-founded WellApps and Healogica. Built and led healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.

Seamus Mac Conaonaigh

Seamus Mac Conaonaigh

CTO

Seamus Mac Conaonaigh

CTO

Previously was the chief technologist of the Informatics business at Thermo Fisher Scientific. Also was Director of Development at Varro Technologies, a venture-backed bioinformatics company. Seamus has a BSc in Mathematics from the National University of Ireland.

Sonni Mun

Sonni Mun, MD

​Vice President, Account Management

Sonni Mun, MD

​Vice President, Account Management

Previously was Chief of Medical Services for the Palliative Care Service and Co-Director of Integrated Palliative Care/Geriatrics and Palliative Care/Oncology fellowships at Mount Sinai. Sonni obtained her BS from Tulane University and her MD from Louisiana State University.

Jill Yarberry

Jill Yarberry

Vice President, Patient Experience

Jill Yarberry

Vice President, Patient Experience
Jill has 20 years’ experience in healthcare business development and operations. Prior to joining Quality Reviews, Jill worked in the healthcare industry where she has been responsible for developing and implementing the sales strategy, market research, and business development to meet and exceed sales growth projections.  

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening