About Us

At Quality Reviews, our mission is to advance the practice, science, and business of improving patient experience.

Quality Reviews was created based on the belief that there is a better way for hospitals, outpatient clinics, and other healthcare facilities to improve the patient experience: real-time patient feedback. Ever since our founding in 2012, we’ve been an industry leader in utilizing software to help healthcare providers capture and analyze the data they need to deliver higher-quality care.

We offer a number of different solutions, all of which are built upon a core of real-time patient feedback:

  • Q-Reviews: Outpatient experience surveys
  • Q-Rounding: Inpatient experience management
  • Q-Engagement: Employee engagement measurement
  • Q-Reminders: Appointment reminders
  • Q-Notify: Patient flow management & notifications
  • Q-Transparency: On-site embedded patient reviews
Team

Our commitment to deploying common-sense technology that improves patient experience has guided us in everything we do: the partnerships we form, the services we provide, and the team members we employ. This is why we are confident in saying that we offer the best platform for measuring and improving the patient experience.

What We Bring

We look for partners, not clients.

about us

PARTNERSHIP

At Quality Reviews, we aren’t just here to sell you a product and call it a day — we’re with you at every step of your journey. We see our clients as partners and collaborate with them accordingly, building relationships upon a foundation of respect, integrity, and attentiveness. We work closely with health systems, ACOs, and other healthcare providers to understand their challenges and collect actionable, real-time patient feedback. In this way, we offer both technology that improves patient experience and the support you need to achieve your goals.

EXPERTISE

Our area of expertise spans beyond business and tech. Much of our senior leadership team and advisory board is composed of clinicians who have practiced at health systems like Mount Sinai Hospital and New York Presbyterian Hospital. We understand your unique environment and challenges because we live and breathe them every day. This unique perspective allows us to channel the voice of the customer when it comes to building technology that improves patient experience. The end result: software built by healthcare providers for healthcare providers.

EXPERIENCE

We’re not new to the game — our team has years of experience in clinical practice and healthcare technology backing it up. Quality Reviews team members have attended to patients, built healthcare tech companies from the ground up, and helped providers navigate the complex world of healthcare technology before. And this background, along with deep knowledge of the industry, gives us a unique advantage in thinking outside of the box and innovating. Improving patient experience is our mission, and we know it’s no small feat — that’s why we’re committed to being by your side. When you choose Quality Reviews, you’re choosing a partner that will work to earn your business every single day.

Our Team

CEO and Co-founder

Vice President, Client Success

Vice President, Patient Experience

Leonard Achan, RN, MA, ANP

Chief Innovation Officer at Hospital for Special Surgery
Co-founder, Quality Reviews, Inc.

 

 

Barry P. Chaiken, MD, MPH

President, DocsNetwork, Ltd

 

 

 

Ben Chodor

Co-CEO of Sherpa Digital Media, Mentor at BluePrint Health and the Co-Founder of Clopsi a digital photo online management system.

 

 

Shana Fisher

Co-founder and Managing Partner, Third Kind Venture Capital

 

 

 

Mark Gerson

Mark is Co-founder and Chairman of Gerson Lehrman Group (GLG)
Co-founder, Quality Reviews, Inc.

 

 


William Holiber

President and Chief Executive Officer of the New York Daily News and U.S. News and World Report

 

 

Benjamin Kim

Vice President of Products, Cureatr

 

 

 


Connie Klepper 

Senior Vice President of Mount Sinai Health System

 

Leonard Achan, RN, MA, ANP

Chief Innovation Officer at Hospital for Special Surgery
Co-founder, Quality Reviews, Inc.

Barry P. Chaiken, MD, MPH

President, DocsNetwork, Ltd

Ben Chodor

Co-CEO of Sherpa Digital Media, Mentor at BluePrint Health and the Co-Founder of Clopsi a digital photo online management system.

Shana Fisher

Co-founder and Managing Partner, Third Kind Venture Capital

Mark Gerson

Mark is Co-founder and Chairman of Gerson Lehrman Group (GLG)
Co-founder, Quality Reviews, Inc.

William Holiber

President and Chief Executive Officer of the New York Daily News and U.S. News and World Report

Benjamin Kim

Vice President of Products, Cureatr

Connie Klepper 

Senior Vice President of Mount Sinai Health System

 

Request A Demo or Have a Question?

Feel free to write us a note below or call us:
Edward Shin

Edward Shin, MD

CEO and Co-Founder

Edward Shin, MD

CEO and Co-Founder

Previously co-founded WellApps and Healogica. Built and led healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.

Seamus Mac Conaonaigh

Seamus Mac Conaonaigh

CTO

Seamus Mac Conaonaigh

CTO

Previously was the chief technologist of the Informatics business at Thermo Fisher Scientific. Also was Director of Development at Varro Technologies, a venture-backed bioinformatics company. Seamus has a BSc in Mathematics from the National University of Ireland.

Sonni Mun

Sonni Mun, MD

​Vice President, Account Management

Sonni Mun, MD

​Vice President, Account Management

Previously was Chief of Medical Services for the Palliative Care Service and Co-Director of Integrated Palliative Care/Geriatrics and Palliative Care/Oncology fellowships at Mount Sinai. Sonni obtained her BS from Tulane University and her MD from Louisiana State University.

Jill Yarberry

Jill Yarberry

Vice President, Patient Experience

Jill Yarberry

Vice President, Patient Experience
Jill has 20 years’ experience in healthcare business development and operations. Prior to joining Quality Reviews, Jill worked in the healthcare industry where she has been responsible for developing and implementing the sales strategy, market research, and business development to meet and exceed sales growth projections.  
ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening