Leadership in Challenging Times: An Interview with Sabiha Raoof, MD, Chief Medical Officer, MediSys Health Network

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Located in Queens, New York, MediSys Health Network is a two-hospital system comprising Jamaica Hospital and Flushing Hospital that was inundated with critically-ill Covid patients at the height of New York City’s pandemic in April and May. Serving a multi-ethnic community hit hard by Covid-19, Dr. Sabiha Raoof, Chief Medical Officer, provided both clinical and administrative leadership during a challenging public health crisis from which MediSys has emerged stronger and more resilient. In this wide-ranging interview, we hear from Dr. Raoof, as she reviews the challenges she faced as a clinician leader, her career journey as a pioneering woman in health system leadership, and what she sees ahead in a time of continued uncertainty.

  • How MediSys has provided both clinical & administrative leadership during a challenging public health crisis
  • Dr. Raoof’s pathway towards leadership & lessons from her experience
  • How MediSys has maneuvered within a value-based care environment
  • Lessons learned from COVID & how MediSys plans on operating in the future
  • How leaders can keep the leadership talent pipeline full

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ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening