custom header image

ANCC® Magnet Certification and Re-certification

In collaboration with the American Nurses Credentialing Center (ANCC), Quality Reviews created a crosswalk of questions for the nine patient satisfaction categories delineated in 2014 and 2019 ANCC Magnet Certification Application Manuals. This crosswalk was approved by ANCC in November 2017.

Patient Satisfaction Categories

  • Patient engagement / patient-centered care
  • Care coordination
  • Safety
  • Service recovery (may be ambulatory)
  • Courtesy and respect
  • Responsiveness
  • Patient education
  • Pain
  • Careful Listening