author

Edward Shin, MD

CEO and Co-Founder

Previously co-founded WellApps and Healogica. Built and led a healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.

Physician Burnout and Moral Injury: A Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout solutions. Is it possible that we aren’t looking at the problem or solutions in a way that creates change? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean, a physician and the co-founder of The Moral Injury of Healthcare,

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Real-World Lessons in Healthcare Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.

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From Intake to Check-out: How to Streamline Patient Throughput

Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.

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Millennials and the Healthcare Consumer Revolution

How ‘Generation Meh’ is shaping America’s $3 trillion industry. The consumer revolution is being led by Generation Y. That is why medical laboratories, physicians, and hospitals should build testing services to serve them.

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New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic

Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes. It’s pushing front-line workers to adjust their plans hour by hour while also trying to keep the patient experience in mind.

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The World Has Gone Digital — Why Hasn’t the CAHPS Survey?

Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our connected devices now provide us access to unlimited information and entertainment right at our fingertips.

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4 Key Ways Providers Can Cultivate a Patient Safety Culture

We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they’re one and the same. In order to deliver a great experience at your practice or health system, she believes, you must also develop a patient safety culture.

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3 Simple Ways to Improve Net Promoter Score

Ask any marketer if they’ve heard of the term “net promoter score” before, and they'll probably say yes. But the healthcare industry may not be familiar. Simply put, net promoter score (or NPS) refers to how likely a customer is to recommend your organization, product, or service to their network.

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Social Media In Healthcare: What Your Organization Needs to Know

When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pervasive platforms like these would become. Social media is omnipresent in our lives today, with 72 percent of the public using at least some type of social media.

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Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback

Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this method. It's true that CAHPS scores can have an impact on your organization’s ability to attract new patients and receive funding.

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Patient Engagement Best Strategies to Follow in 2022

The patient experience is quickly taking center stage within healthcare. It’s vital to start encouraging patient engagement within your healthcare facility. You want them to not only visit your facility but to invest the time and resources in themselves to maintain their overall health.

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How We’re Helping Providers Prioritize Employee & Patient Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways. For instance, social gatherings have been canceled and wearing a mask outside of your home is absolutely essential. The novel coronavirus has changed nearly every facet of daily life, from the way we socialize to the way we work and more.

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