Edward Shin, MD

Physician Burnout and Moral Injury: A Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout solutions. Is it possible that we aren’t looking at the problem or solutions in a way that creates change? Qualit

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Real-World Lessons in Healthcare Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and

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From Intake to Check-out: How to Streamline Patient Throughput

Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patient

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Millennials and the Healthcare Consumer Revolution

How ‘Generation Meh’ is shaping America’s $3 trillion industry The consumer revolution is being led by Generation Y. That is why medical laboratories, physicians, and hospitals should build test

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New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic

Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes.

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The World Has Gone Digital — Why Hasn’t the CAHPS Survey?

Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our co

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4 Key Ways Providers Can Cultivate a Patient Safety Culture

We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they

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3 Simple Ways to Improve Net Promoter Score

Ask any marketer if they’ve heard of the term “net promoter score” before, and they’ll probably say yes. But the healthcare industry may not be familiar. Simply put, net promoter score (or

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Social Media In Healthcare: What Your Organization Needs to Know

When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pe

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Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback

Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this meth

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Patient Engagement Best Strategies to Follow in 2022

The patient experience is quickly taking center stage within healthcare. It’s vital to start encouraging patient engagement within your healthcare facility. You want them to not only visit your faci

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How We’re Helping Providers Prioritize Employee & Patient Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways. For instance, social gatherings have been canceled and wea

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