Edward Shin, MD

Physician Burnout and Moral Injury: Addressing a Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout. Is it possible that we aren’t looking at the problem and solutions in the right way? Quality Reviews co-founder

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Real-World Lessons in Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. The former Chief Experience Officer of NYU Langone Health System in New York, and the fo

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From Patient Intake to Check-out: How to Streamline Patient Throughput

For many healthcare providers, patient throughput can pose a real challenge. Inefficient flow not only creates a frustrating experience for patients — it also prevents you from being able to help as

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Millennials and the Healthcare Consumer Revolution

How ‘Generation Meh’ is shaping America’s $3 trillion industry? The consumer revolution is being led by Generation Y; medical laboratories, physicians, and hospitals should build testing service

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New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic

Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. The pandemic is nothing like we’ve ever seen in our lifetimes; it’s p

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The World Has Gone Digital — Why Hasn’t the CAHPS Survey?

Technology has moved at a dizzying pace over the past few decades, with innovations like the Internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few

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4 Key Ways Providers Can Cultivate a Patient Safety Culture

We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they

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3 Simple Ways Healthcare Organizations Can Boost Their Net Promoter Score

Ask any marketer if they’ve heard of the term “net promoter score” before, and they’re bound to say yes. But for many of those who work in healthcare, it may be an unfamiliar term. Simply put,

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Social Media and Healthcare: What Your Organization Needs to Know

When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pe

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Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback

Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this meth

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Patient Engagement Best Practices You Need to Follow in 2020

The patient experience is quickly taking center stage within healthcare. It’s vital to start practicing and encouraging patient engagement within your healthcare facility. With medical costs and ins

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How We’re Helping Providers Prioritize Employee & Patient Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways: social gatherings have become fewer and far between, indoo

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