Modernizing CAHPS: The Time Has Come
Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer
July 19, 2019
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Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer
More than a mantra How healthcare providers can develop a culture of service “Happy people beget good experiences.” That’s one of the primary conclusions of
Caution: Social media risks ahead Today, social media adoption by hospitals and health systems in the United States is nearly universal: 94 percent of hospitals
Millennials are poised shake up the healthcare industry. See what they want and how they want their healthcare delivered: Millennials and thehealthcare consumer revolution How
Consumerization in healthcare is here. Patients now view patient experience as the single most important differentiator when deciding where to go for their healthcare. The
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.