Edward Shin, MD

Modernizing CAHPS: The Time Has Come

Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer Assessment of Healthca

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More Than A Mantra

With healthcare awash in consolidation and increased competition for patients, it’s not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcar

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These Are the Top Millennial Healthcare Preferences

While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many h

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Patients As Consumers: Is Healthcare Ready?

Out-of-pocket hikes affect both employer-based and individual plans With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many.  Co

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