Jill Yarberry
Social Determinants of Health: Not Just a Buzzword, It Impacts the Bottom Line
Background: Social determinants of health (SdoH) are finally getting their focus in the healthcare industry. While some healthcare providers have had SDoH at the core of their strategies, others are j
Read More >>
The New Era of Digital Health: The Top 5 Pillars of Digital Engagement and How it’s Improving Access Across the Care Continuum
Better Access Means Being More Connected for Patients and Members With the current landscape of healthcare, the concept of “digital health” continues to captivate. The pandemic has served as a cat
Read More >>
Managing Physician Well-Being and Burnout: A Conversation with AdventHealth
Healthcare worker burnout is real. That is why health systems are working to mitigate factors that drive frontline staff out of the field. Edward Shin, MD, the CEO and co-founder of Quality Reviews sp
Read More >>
Social Determinants of Health
The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’
Read More >>
Leadership Excellence Across Patient Experience II
In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical
Read More >>
Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience
CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three disc
Read More >>
Leadership Excellence Across Patient Experience
For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His gue
Read More >>
Memorial Sloan Kettering Study on Patient Satisfaction in the Time of Telemedicine
The COVID-19 pandemic has changed medicine as we’ve traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. Wha
Read More >>
A US Olympian’s Perspective on Patient Experience and Service Recovery
It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB, President, and Chief Experience Officer of In
Read More >>
Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics
Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens t
Read More >>
The Relationship Between Nurse Satisfaction and Patient Experience A Discussion with Amy Pettit, DNP, RN, NE-BC, CSSBB of Schneck Medical Center and Baldomero Silva of Grady Health System
COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found
Read More >>
How Do We Achieve High Patient Satisfaction Scores?
Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a
Read More >>