Jill Yarberry

Managing Physician Well-Being and Burnout: A Conversation with the AdventHealth Team

Provider burnout is real, and many health systems are working to mitigate those factors that often drive front line staff out of the medical field. Edward Shin, MD, the CEO and co-founder of Quality R

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Social Determinants of Health

The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’

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Leadership Excellence Across Patient Experience II

In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices. Meet the experts: Ruth Man

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Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience

CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health, and the three

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Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His gue

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Memorial Sloan Kettering Study on Patient Satisfaction in the Time of Telemedicine

Is telemedicine here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits? A recent study conducted by Memorial

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A US Olympian’s Perspective on Patient Experience and Service Recovery

It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB, President, and Chief Experience Officer of In

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Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt, which since 2017, has partnered with Walgreens to offer r

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The Relationship Between Nurse Satisfaction and Patient Experience- A Discussion with Amy Pettit, DNP, RN, NE-BC, CSSBB of Schneck Medical Center and Baldomero Silva of Grady Health System

COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. A recent nurse satisfaction and patient experience survey found that the number of nurses suffering f

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How Do We Achieve Patient Satisfaction Scores?

Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s to the maternity wards, new implementations and packed hospital beds during this crucial time have shown us the

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Patient Provider Communication – A Faster, More Efficient Way to Communicate with Patients

Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than

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How to Use Real-time Patient Feedback to Achieve Magnet Designation

“Magnet hospitals provide havens for quality care and happy nurses.” – Kay Bensing, RN During a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work e

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