Jill Yarberry

Social Determinants of Health: Not Just a Buzzword, It Impacts the Bottom Line

Background: Social determinants of health (SdoH) are finally getting their focus in the healthcare industry. While some healthcare providers have had SDoH at the core of their strategies, others are j

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The New Era of Digital Health: The Top 5 Pillars of Digital Engagement and How it’s Improving Access Across the Care Continuum

Better Access Means Being More Connected for Patients and Members With the current landscape of healthcare, the concept of “digital health” continues to captivate. The pandemic has served as a cat

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Managing Physician Well-Being and Burnout: A Conversation with AdventHealth

Healthcare worker burnout is real. That is why health systems are working to mitigate factors that drive frontline staff out of the field. Edward Shin, MD, the CEO and co-founder of Quality Reviews sp

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Social Determinants of Health

The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’

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Leadership Excellence Across Patient Experience II

In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical

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Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience

CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three disc

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Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His gue

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Memorial Sloan Kettering Study on Patient Satisfaction in the Time of Telemedicine

The COVID-19 pandemic has changed medicine as we’ve traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. Wha

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A US Olympian’s Perspective on Patient Experience and Service Recovery

It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB, President, and Chief Experience Officer of In

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Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens t

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The Relationship Between Nurse Satisfaction and Patient Experience A Discussion with Amy Pettit, DNP, RN, NE-BC, CSSBB of Schneck Medical Center and Baldomero Silva of Grady Health System

COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found

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How Do We Achieve High Patient Satisfaction Scores?

Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a

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