Jill Yarberry

Meeting IVF Patient Safety Goals During a Pandemic

COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours t

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Top 5 Benefits of Real-Time Actionable Feedback in Healthcare

Healthcare involves a variety of nuanced ways of communicating between you as the provider, and employees and patients. Technology has improved communication methods in recent years by including real-

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A Recipe for Change

Why service recovery is the missing ingredient for shifting provider culture Healthcare organizations today are hungry for change, especially when it comes to putting the emphasis on patients and thei

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Is Your Patient Experience Goals Data Actionable?

Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their

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Service Recovery 101

Healthcare Service Recovery 101 Survey: Major issues confronting hospital CEOs Consumer demands round out the top 5 concerns Survey: Majority of patients now want role in clinical decision-making Embr

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HCAHPS Scores -Measuring the Patient Experience

Here’s What HCAHPS Scores Really Look Like — How Does Your Hospital Stack Up? Hospitals have a lot riding on HCAHPS scores. Used by providers since 2006, the HCAHPS survey allows patients to rate

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