Author: Jill Yarberry

Providers: Mind the Gap

Providers: Mind the gap Bridging the patient communications divide in healthcare Consumers today can order a new gallon of milk on their phones before the

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Service Recovery 101

Healthcare today is evolving into a consumer-focused industry. Many providers are embracing the shift to a retail experience by designing facilities, work flows, and processes

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Beacon Health Systems
News
Jill Yarberry

Welcome Beacon Health System!

SOUTH BEND, Ind. – Beacon Health System has launched Quality Reviews’ real-time patient feedback and service recovery tools, Q-Reviews® and Q-Rounding® throughout the health system.

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RMA New York
News
Jill Yarberry

Welcome RMA of New York!

Partners with Quality Reviews on Innovative Software Offering NEW YORK, NY, USA, April 10, 2018 /EINPresswire.com/ — Reproductive Medicine Associates of New York (RMA of

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Sonoma Valley Hospital
News
Jill Yarberry

Welcome Sonoma Valley Hospital

Sonoma Valley Hospital Adopts New Patient Satisfaction Tool That Enables Immediate Feedback July 10, 2017 Sonoma Valley Hospital will this month introduce a new patient

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Welcome Horizon Health

BUFFALO, NEW YORK – June22, 2017 – Horizon Health Services today became the first mental health and substance use recovery provider to pilot RateMyHospital®, the

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COVID-19 Alert: For our existing clients wanting to send out COVID-19 related messages to your patients,Click Here
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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening