Social Determinants of Health: Not Just a Buzzword, It Impacts the Bottom Line
Background: Social determinants of health (SdoH) are finally getting their focus in the healthcare industry. While some healthcare providers have had SDoH at the core of their strategies, others are just beginning to focus on it, considering the post-pandemic ecosystem. It may seem like another buzzword, but there are concerted national investments made to shift… Continue reading Social Determinants of Health: Not Just a Buzzword, It Impacts the Bottom Line
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How Do We Achieve High Patient Satisfaction Scores?
Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a
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Patient Provider Communication – A Faster, More Efficient Way to Communicate with Patients
Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than
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From Intake to Check-out: How to Streamline Patient Throughput
Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patient
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Millennials and the Healthcare Consumer Revolution
How ‘Generation Meh’ is shaping America’s $3 trillion industry The consumer revolution is being led by Generation Y. That is why medical laboratories, physicians, and hospitals should build test
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Using Real-time Patient Feedback to Achieve Magnet Designation
“Magnet hospitals provide havens for quality care and happy nurses.” – Kay Bensing, RN During a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work e
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Meeting IVF Patient Safety Goals During a Pandemic
COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours t
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New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic
Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes.
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The World Has Gone Digital — Why Hasn’t the CAHPS Survey?
Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our co
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4 Key Ways Providers Can Cultivate a Patient Safety Culture
We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they
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3 Simple Ways to Improve Net Promoter Score
Ask any marketer if they’ve heard of the term “net promoter score” before, and they’ll probably say yes. But the healthcare industry may not be familiar. Simply put, net promoter score (or
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Social Media In Healthcare: What Your Organization Needs to Know
When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pe
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Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback
Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this meth
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