Physician Burnout and Moral Injury: Addressing a Growing Crisis
In the wake of a pandemic, there has been a great deal of focus on physician burnout. Is it possible that we aren’t looking at the problem and solutions in the right way? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean, a physician and… Continue reading Physician Burnout and Moral Injury: Addressing a Growing Crisis
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From Patient Intake to Check-out: How to Streamline Patient Throughput
For many healthcare providers, patient throughput can pose a real challenge. Inefficient flow not only creates a frustrating experience for patients — it also prevents you from being able to help as
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Millennials and the Healthcare Consumer Revolution
How ‘Generation Meh’ is shaping America’s $3 trillion industry? The consumer revolution is being led by Generation Y; medical laboratories, physicians, and hospitals should build testing service
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How to Use Real-time Patient Feedback to Achieve Magnet Designation
“Magnet hospitals provide havens for quality care and happy nurses.” – Kay Bensing, RN During a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work e
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Meeting IVF Patient Safety Goals During a Pandemic
COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours t
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New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic
Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. The pandemic is nothing like we’ve ever seen in our lifetimes; it’s p
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The World Has Gone Digital — Why Hasn’t the CAHPS Survey?
Technology has moved at a dizzying pace over the past few decades, with innovations like the Internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few
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4 Key Ways Providers Can Cultivate a Patient Safety Culture
We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they
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3 Simple Ways Healthcare Organizations Can Boost Their Net Promoter Score
Ask any marketer if they’ve heard of the term “net promoter score” before, and they’re bound to say yes. But for many of those who work in healthcare, it may be an unfamiliar term. Simply put,
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Social Media and Healthcare: What Your Organization Needs to Know
When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pe
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Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback
Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this meth
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Patient Engagement Best Practices You Need to Follow in 2020
The patient experience is quickly taking center stage within healthcare. It’s vital to start practicing and encouraging patient engagement within your healthcare facility. With medical costs and ins
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Top 5 Benefits of Real-Time Actionable Feedback in Healthcare
Healthcare involves a variety of nuanced ways of communicating between you as the provider, and employees and patients. Technology has improved communication methods in recent years by including real-
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