Physician Burnout and Moral Injury: Addressing a Growing Crisis

Physician Burnout and Moral Injury: Addressing a Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout. Is it possible that we aren’t looking at the problem and solutions in the right way? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean, a physician and… Continue reading Physician Burnout and Moral Injury: Addressing a Growing Crisis

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How We’re Helping Providers Prioritize Employee & Patient Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways: social gatherings have become fewer and far between, indoo

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Modernizing CAHPS: The Time Has Come

Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer Assessment of Healthca

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A Recipe for Change

Why service recovery is the missing ingredient for shifting provider culture Healthcare organizations today are hungry for change, especially when it comes to putting the emphasis on patients and thei

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More Than A Mantra

With healthcare awash in consolidation and increased competition for patients, it’s not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcar

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Is Your Patient Experience Goals Data Actionable?

Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their

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These Are the Top Millennial Healthcare Preferences

While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many h

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Service Recovery 101

Healthcare Service Recovery 101 Survey: Major issues confronting hospital CEOs Consumer demands round out the top 5 concerns Survey: Majority of patients now want role in clinical decision-making Embr

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HCAHPS Scores -Measuring the Patient Experience

Here’s What HCAHPS Scores Really Look Like — How Does Your Hospital Stack Up? Hospitals have a lot riding on HCAHPS scores. Used by providers since 2006, the HCAHPS survey allows patients to rate

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Patients As Consumers: Is Healthcare Ready?

Out-of-pocket hikes affect both employer-based and individual plans With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many.  Co

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