Blog & News

Service Recovery 101

Healthcare Service Recovery 101: Addressing patients' concerns before they affect the bottom line. Take a look at our latest infographic on Service Recovery:

Service Recovery 101

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Measuring the Patient Experience

Providers have a lot riding on HCAHPS scores, but few real-time service recovery tools. Find out how US Hospitals stack up when it comes to HCAHPS star ratings, and the importance of focusing on service recovery to improve scores. Click image below to download our latest HCAHPS Infographic:

Service Recovery HCAHPS

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Patients As Consumers: Is Healthcare Ready?

Consumerization in healthcare is here. Patients now view patient experience as the single most important differentiator when deciding where to go for their healthcare. Click image to download our infographic:

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Welcome Beacon Health System!

Beacon Health System becomes first in Indiana to deploy Quality Reviews' real-time patient feedback tool

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Welcome RMA of New York!

RMA of New York Launches Patient Focused Feedback Program

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Healthcare Tech Outlook
August 2017

Quality Reviews: Voicing Patient Feedback in Real Time link »

Diagnostic Imaging
October 20, 2016

Capture Real-time Patient Experience Feedback in Imaging link »

Health Tech Talk Live
February 7, 2015

Edward Shin CEO & Co-Founder Interviewed on Health Tech Talk Live Hosted by Ben Chodor link »

Modern Healthcare
July 23, 2014

More digital health startups chosen for NYC accelerator link »

Becker's Hospital Review
August 29, 2013

Mount Sinai Gets Real-Time Patient Feedback to Meet Real-Time Needs link »