Michele Pirkle is the Executive Director, Patient and Family Experience at Grady Health System in Atlanta, Georgia. Grady is the premier trauma, stroke, and burn center in the state of Georgia. As a healthcare leader for over 20 years, Michele’s passion is improving the patient experience, and she has had tremendous success in moving hospital experience scores from the bottom quartiles to the very top. She is an energetic change agent committed to successful, sustainable cultural change. Michele has a Bachelors of Science degree in Education and Psychology from Georgia Southwestern State University and an MBA from Norwich University in Vermont. She also has several certifications: Certified Patient Experience Professional, Franklin Covey trainer & a Lean Six Sigma Practitioner.