Q-Rounding Helps Grady Health System Increase Benchmarking Scores By 20 Points

Grady Health System’s mission is to improve the health of their community through quality, comprehensive healthcare — but limited, outdated patient feedback was interfering with their ability to deliver a best-in-class patient experience. Paper surveys only gave them lagging data, and the number they received was decreasing over time.

To give their team real-time insight into patient experience, Grady began using Q-Rounding. With instantaneous feedback, clinical and administrative staff could work together to enact a service recovery strategy, closing the loop on patient concerns before discharge. The result? Improvements across the board.

This case study details how Grady leveraged Q-Rounding to transform patient rounds and foster a culture of service excellence — and how that led to increased patient satisfaction, HCAHPS scores, and reimbursement from the CMS Value-Based Purchasing program. Learn more in the full case study.