Welcome Grady Health System!

Grady Health system engages Quality Reviews to lead patient feedback and service recovery efforts

ATLANTA, GA, USA, April 9, 2019 /EINPresswire.com/ — Grady Health System, one of the largest safety net health systems in the United States, today announced a new partnership with Quality Reviews, the leading company that helps healthcare provider organizations capture and analyze real-time patient feedback to facilitate service recovery. Grady is the first in Georgia to offer patients the opportunity to share feedback within minutes to hours of an episode of care with Quality Reviews.

Quality Reviews will provide Grady with the tools it needs to identify problem areas quickly and respond to patient feedback immediately. Quality Reviews helps hospitals and health systems of all sizes deliver the best possible patient experience across all clinical service lines in both inpatient and outpatient settings.

Since its founding in 1892, Grady has been focused on delivering the highest quality care to all. Now, with real time feedback, Grady can further enhance its promise to deliver the best care with the best experience.

“Quality Reviews’ solutions will help us proactively address patient feedback and improve health in our community,” said Lindsay Caulfield, Grady’s Chief Marketing and Experience Officer. “We see Quality Reviews as a compelling resource for truly listening to patients and acting on their feedback in real time,” Ms. Caulfield added. “Together, we will work to radically change the healthcare experience.” 

Quality Reviews is a New York City-based company that launched Q-ReviewsSM and Q-RoundingSM “to give patients a voice and health care institutions an ear to listen carefully and make faster, more effective care delivery decisions,” said Edward Shin, MD, Chief Executive Officer of Quality Reviews. “We look forward to helping the Grady team better serve their patients. Making this happen involves developing a culture of care that keeps the patient at the center of the healthcare equation.”

About Quality Reviews

Based in New York, Quality Reviews, Inc., was founded by physicians and entrepreneurs with a combined 30-plus years of clinical, healthcare and technology experience. Quality Reviews, Inc., helps healthcare provider organizations capture and analyze real-time patient feedback to facilitate service recovery. For more information, visit https://www.q-reviews.com.

About Grady Health System

Grady Health System is one of the largest safety net health systems in the nation. Grady consists of the 953-bed Grady Memorial Hospital, six neighborhood health centers, Crestview Health & Rehabilitation Center, and Children’s Healthcare of Atlanta at Hughes Spalding, which is operated as a Children’s affiliate.
With its nationally acclaimed emergency services, Grady is Atlanta’s premier Level I trauma center – the metro area’s only nationally verified Level 1 center. Grady EMS serves as the 911 ambulance provider for the city of Atlanta, South Fulton County communities, and numerous counties across Georgia. It also operates the state’s first Mobile Stroke Unit, taking cutting-edge pre-hospital care directly to patients. Grady’s American Burn Association/American College of Surgeons verified Burn Center is one of only two in the state. And the Marcus Stroke and Neuroscience Center is a Joint Commission designated Advanced Comprehensive Stroke Center.

Other key services/distinctions include Grady’s Regional Perinatal Center with its Neonatal Intensive Care Unit, Georgia’s first Cancer Center for Excellence, The Avon Comprehensive Breast Center, the Georgia Comprehensive Sickle Cell Center, and the Ponce de Leon Center – one of the top HIV/AIDS outpatient clinics in the country. Grady is one of an elite group of hospitals to earn the Baby-Friendly USA international recognition as a Baby-Friendly Designated birth facility. Grady has earned the prestigious Stage 7 on the HIMSS Analytics Electronic Medical Record Adoption Model – Georgia’s first adult acute care hospital to earn the highest rating for improving patient care and safety through health information technology.

Quality Reviews Urges Swifter CMS Action on Digitization of Patient Surveys

Healthcare data leader offers roadmap for quicker, less burdensome shift to digital delivery of patient experience surveys
WASHINGTON, DC (April 8, 2019): Leaders in the digital collection and analysis of patient experience data have joined forces in response to a request for comment from the Centers for Medicare and Medicaid Services (CMS) seeking feedback on the prospect of adding web administration protocols to patient satisfaction surveys.

Quality Reviews, an industry disruptor empowering healthcare providers to capture real-time patient feedback via smartphones and other mobile devices, co-authored a comment letter urging CMS to enact a quicker, less burdensome transition to the digitization of patient surveys.

Since 2007, hospitals have been required to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) in order to receive full Medicare payment. To date, however, the surveys are conducted entirely by mail or phone – resulting in excessive survey administration burden and declining survey completions that yield old data.

The CMS notice seeks to change this, but uses a lengthy two-year study window – putting the digitization of these existing surveys out of reach until at least 2022 – and falls short of incorporating existing industry expertise into its findings. What’s more, CMS appears to adhere to a single-vendor rule that has chilled the uptake of digital health surveys and demands clarity.

Quality Reviews notes that, by using real-time digital feedback tools, its hospital clients have seen a reduction of more than 50 percent in survey costs while enjoying 2-3 times more survey responses in a fraction of the time.

The physician-founded company also urges CMS to consider moving to a 10-question survey in order to improve response rates, modifying requirements for vendor certification to allow newer companies to compete, and reevaluating surveys every three to five years to account for changing consumer behaviors and technology.

“We’re glad to see CMS taking early steps to finally move patient surveys into the 21st century but, if the agency intends to deliver any meaningful benefit to patients and providers, we need to take bolder action – and faster,” said Quality Reviews CEO Edward Shin, MD. “CMS does not need to construct a new process from whole cloth. Industry leaders like Quality Reviews have been digitally collecting patient surveys for more than half a decade to great success, and we are eager to share what we know with regulators so that we can deliver a smarter, modernized patient experience survey tool.”

Read the full letter to CMS here.

Welcome Beacon Health System!

SOUTH BEND, Ind. – Beacon Health System has launched Quality Reviews’ real-time patient feedback and service recovery tools, Q-Reviews® and Q-Rounding® throughout the health system. Leveraging the ubiquity of smartphones, Beacon is the first in Indiana to offer patients the opportunity to share feedback within minutes to hours after an episode of care with Quality Reviews.

“Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them,” said Lori Turner, Chief Marketing, Innovation, and Customer Experience Officer at Beacon Health System.

Q-Reviews® and Q-Rounding® give health care organizations like Beacon the ability to instantly receive feedback from patients within minutes after they receive care. This is made possible through the utilization of text messages and smartphone technology to create a dialogue between providers and their patients. After a text is sent, smartphone users simply press a secure link allowing them to provide valuable feedback to hospital leadership in real-time.

“Delivering a superior patient experience as always been central to Beacon’s mission. With this tool, we can now sharpen our focus on improving that experience for all patients,” Turner said. “The ability to receive feedback immediately is a game-changer for us.”

Quality Reviews is a New York City-based company that launched Q-Reviews® and Q-Rounding® “to give patients a voice and health care institutions an ear to listen carefully and make faster, more effective care delivery decisions,” said Edward Shin, MD, Chief Executive Officer of Quality Reviews. “Beacon is the first health system in Indiana to understand that performance improvement is powered by better patient experience data. We look forward to collaborating with Beacon to amplify the patient voice for the purpose of improved patient care.”

About Beacon Health System
As the largest, locally owned and operated health care system in the region, Beacon Health System is the region’s most trusted partner and guide in creating and maintain health. Elkhart General Hospital, Memorial Hospital of South Bend, Beacon Children’s Hospital and Beacon Medical Group are powered by more than 7,000 associates and 1,000 physicians who provide the best care possible to people of all ages. Beacon is also a research and education organization, guiding clinical research trials and helping train medical residents in the fields of family medicine and hospital pharmacy. For more information, visit http://www.beaconhealthsystem.org/.

About Quality Reviews, Inc.

Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations to capture, analyze and improve real-time patient feedback via its products, Q-Reviews® and Q-Rounding®. Based in New York City, Quality Reviews, Inc. was founded by leading physicians and entrepreneurs with over 30 years of clinical, healthcare administration, and technology-building experience. Learn more at https://www.q-reviews.com/.

Welcome RMA of New York!

Partners with Quality Reviews on Innovative Software Offering

NEW YORK, NY, USA, April 10, 2018 /EINPresswire.com/ — Reproductive Medicine Associates of New York (RMA of New York), a Manhattan-based fertility practice globally renowned as a leader in reproductive care and for achieving exceptional birth rates through assisted reproductive technologies, today became the first fertility treatment center in the United States to launch Q-Reviews, a real-time, mobile, patient-friendly relationship management tool. “RMA of New York has always been committed to providing exceptional care and service for our patients. Q-Reviews now gives us and additional way to gather patient feedback and improve the patient experience,” said Alan Copperman, MD, FACOG, Founding Partner and Medical Director, RMA of New York.

With the vast majority of Americans owning a smartphone, RMA of New York is leveraging the ubiquity of these devices to improve the patient experience through soliciting and immediately addressing and responding to patient feedback. “In the often-challenging journey to conceive, patients undergoing fertility treatment require a higher level of care and attention. We must get the patient experience right each and every time. Q-Reviews provides us with an efficient and convenient way to listen to our patients and meet their needs,” said Danielle Soltesz, Vice President of Operations at RMA of New York. “We are happy to be the first fertility treatment center in the country to roll out this tool,” she added.

Q-Reviews gives healthcare organizations the ability to receive feedback from patients within minutes after they leave their appointment. This is made possible through the utilization of text messages and smartphone technology that creates a dialogue between providers and patients. After a text is sent, smartphone users simply press a link allowing them to provide constructive comments about their patient visit.


Quality Reviews is a New York City-based company that launched their flagship product Q-Reviews, “To give patients a voice and health care institutions an ear to listen carefully and make faster, more effective care delivery decisions,” said Edward Shin, MD, Chief Executive Officer of Quality Reviews. “We are honored to be selected by RMA of New York to deploy Q-Reviews. We look forward to supporting RMA of New York’s efforts to deliver the best fertility treatment experience in the country,” he said.

About Reproductive Medicine Associates of New York
Reproductive Medicine Associates of New York (RMA of New York) is widely recognized as a global leader in state-of-the-art reproductive medicine. Led by an integrated team of doctors and scientists with extensive reproductive endocrinology, fertility and urology experience and training, RMA of New York consistently reports IVF success rates to the Society for Assisted Reproductive Technology (SART) and the Center for Disease Control and Prevention (CDC) and is internationally recognized for achieving high success rates in the treatment of infertility. RMA of New York maximizes access to care by helping patients explore all insurance coverage and financing options available for treatment. RMA of New York is sensitive to the needs of the LGBT community, women choosing single or same-sex motherhood, women pursuing fertility preservation for elective indications as well as those in need of oncofertility services. Headquartered in midtown Manhattan, RMA of New York has six patient care facilities throughout New York, including three facilities in Manhattan, as well as in Brooklyn, Garden City, Westchester, and abroad in Mexico City. For more information, please visit www.rmany.com.


About Quality Reviews, Inc.
Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations to capture, analyze and improve real-time patient feedback via its flagship product, Q-Reviews. Based in New York City, Quality Reviews, Inc. was founded by leading physicians and entrepreneurs with over 30 years of clinical, healthcare administration, and technology-building experience. Learn more at https://www.q-reviews.com .

Quality Reviews named Top 10 Most Promising Healthcare Analytics Solution Providers and Company of the Month

We’ve been named by Healthcare Tech Outlook Magazine as one of the Top 10 Most Promising Healthcare Analytics Solution Providers for 2017! Thanks to the editorial board, the CXOs, and the expert panel at Healthcare Tech Outlook for this recognition.

To read our profile in Healthcare Tech Outlook Magazine’s Top 10 Healthcare Analytics Solution Providers 2017, please click here. Cheers!

Welcome Sonoma Valley Hospital

Sonoma Valley Hospital Adopts New Patient Satisfaction Tool That Enables Immediate Feedback

July 10, 2017

Sonoma Valley Hospital will this month introduce a new patient satisfaction tool enabling patients to provide the hospital with feedback on their experience with hospital outpatient services immediately following a visit. The hospital is among the first in California to adopt this new service.

The program, called RateMyHospital, sends a text message to each patient within an hour of leaving the hospital, asking six to eight questions about their experience during the visit. It takes less than a minute to answer the questions and the results are immediately available to hospital staff, with an alert if a patient reports a problem. The program provides patients with the ability to answer questions in English or Spanish.

“We’re always looking for ways to improve patient experience, and this new web-based tool enables us to closely track patient satisfaction,” said Mark Kobe, RN, MPA, Chief Nursing Officer. “Most important, if a patient has a problem or identifies an issue, we learn about it and can respond quickly.”

“It’s part of our commitment to provide Sonoma Valley residents with the highest level of care available, and it’s a plus that it’s also very cost effective when compared with traditional patient satisfaction survey methods,” Kobe added. He notes that the survey can only be sent to patients with a phone capable of receiving text messages, but the majority of people have phones with this capability. Patients will now be asked to provide their mobile phone number when they register.

In the coming year, the hospital plans to test the RateMyHospital program with a number of outpatient services including Emergency, Outpatient Surgery, Radiology and Physical Therapy/Rehabilitation. Those admitted to the hospital for inpatient care will continue to receive a follow up satisfaction survey by mail.

Welcome Horizon Health

BUFFALO, NEW YORK – June22, 2017 – Horizon Health Services today became the first mental health and substance use recovery provider to pilot RateMyHospital®, the real-time, mobile patient relationship management tool throughout its care facilities. “Horizon Health has always taken a person-centered approach to the care of mental health and substance use disorders. RateMyHospital now gives us the tools keep improving based on our patients’ feedback,” said Erin Ryan, Executive Vice President and Chief Financial Officer of Horizon Health Services, Inc.

With the vast majority of Americans owning a cell phone, Horizon Health is leveraging the use of smartphones across all demographics to improve the patient experience by asking for feedback in real-time. “As providers of mental health and substance use recovery services, it is imperative that we get the patient experience right each and every time. Now more than ever, we have to listen to our patients, and RateMyHospital gives us an efficient and effective way to engage with our patients,” said Anne Constantino, President and Chief Executive Officer of Horizon Health Services, Inc. “We are happy to be the first behavioral health provider to roll this tool out,” she added.

RateMyHospital gives healthcare organizations the ability to instantly receive feedback from patients within minutes after they receive care. This is made possible through the utilization of text messages and smartphone technology to create a dialogue between the provider and their patients. After a text is sent, smartphone users simply press a link allowing them to provide valuable feedback to hospital leadership in real-time.

Quality Reviews is a New York City-based company that launched their flagship product RateMyHospital “to give patients a voice and health care institutions an ear to listen carefully and make faster, more effective care delivery decisions” said Edward Shin, MD, Chief Executive Officer of Quality Reviews. “We are honored to be selected by Horizon Health to pilot RateMyHospital. We look forward to supporting Horizon Health’s efforts to improve the patient experience in the mental health care setting,” he said.

About Horizon Health Services

Horizon Health Services is the largest and most comprehensive provider of fully integrated mental health and substance use and recovery services, with over 20 outpatient sites serving Erie, Niagara and Genesee counties. In addition Horizon Village, a 50-bed intensive residential treatment facility operates in Niagara County, where a 25-bed Veterans Treatment Facility also operates on the campus. Horizon’s Wellness Center which is adjacent to Horizon Village offers medical, psychiatric and recreational services to all campus residents. Delta Village is a 25-bed residential treatment facility on the Sanborn campus as well that focuses on the treatment and recovery of young adults struggling with opiate addiction. Horizon Village Terrace House is located at 291 Elm Street. Terrace House is a detox treatment facility providing care for adult men and women for safe withdrawal from alcohol and/or opiates. There is also an inpatient rehabilitation facility, also servicing adult men and women to assist with stabilization and symptom management in early recovery. For nine consecutive years Horizon has been named one of the 50 Best Companies to Work for in New York State. For more information about Horizon, visit www.horizon-health.org

About Quality Reviews, Inc.

Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations to capture, analyze and improve real-time patient feedback via its flagship product, RateMyHospital®. Based in New York City, Quality Reviews, Inc. was founded by leading physicians and entrepreneurs with over 30 years of clinical, healthcare administration, and technology-building experience. Learn more at https://www.q-reviews.com

Welcome Lewis County General Hospital

Lewis County General Hospital is First Hospital in Upstate New York to Launch RateMyHospital®, the Real-Time, Mobile Patient Relationship Management Tool

LOWVILLE, NEW YORK – June 5, 2017 – Lewis County General Hospital (LCGH) today launched RateMyHospital®, the real-time, mobile patient relationship management tool throughout its outpatient facilities. The first hospital in upstate New York to launch RateMyHospital, LCGH is leveraging the increasing use of smartphones to improve the patient experience by asking for patient feedback in real-time. “There is a real need to engage with patients and gather feedback about their experience. This effort will strengthen our relationship with the community we serve by enhancing our ability to communicate with them using smartphones. This technology has allowed us to reinforce with our patients that we are committed to listening to them. We are happy to be the first to roll this out in upstate New York,” said Michele Prince, Interim Chief Executive Officer of Lewis County General Hospital.

RateMyHospital gives healthcare organizations the ability to instantly receive feedback from patients within minutes after they receive care. This is made possible through the utilization of text messages and smartphone technology to create a dialogue between the hospital and their patients. After a text is sent, smartphone users simply press a link allowing them to provide valuable feedback to hospital administrators in real-time.

“We have always focused on delivering the best patient experience possible. With RateMyHospital we are better able to identify any potential issues and have them addressed immediately, with the ultimate goal of providing the best possible care for our patients,” said Ms. Prince. “It is now more important than ever before to respond to our patients’ needs – RateMyHospital helps us do just that,” she added.

Quality Reviews is a New York City-based company that launched their flagship product RateMyHospital “to give patients a voice and health care institutions an ear to listen carefully and make faster, more effective care delivery decisions” said Edward Shin, MD, Chief Executive Officer of Quality Reviews. “Lewis County General Hospital is the first hospital in upstate New York to provide patients with an opportunity to offer actionable feedback. The leadership of Lewis County General Hospital has reinforced its commitment to improving the experience for patients and families. We are eager to help LCGH in its mission to offer the best care possible,” he said.

About Lewis County General Hospital

Lewis County General Hospital & Residential Health Care Facility (LCGH/RHCF) is a 25-bed Critical Access Hospital and 160-bed Nursing Home facility that also offers Hospice and Home Health Care services for residents. With over 650 employees, LCGH is also one of the largest employers in the County. LCGH/RHCF spends millions per year on goods and services necessary to maintain our facilities. These dollars are reinvested in the County through employee and hospital spending which directly impacts the local economy. Learn more at http://www.lcgh.net.

About Quality Reviews, Inc.

Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations to capture, analyze and improve real-time patient feedback via its flagship product, RateMyHospital®. Based in New York City, Quality Reviews, Inc. was founded by leading physicians and entrepreneurs with over 30 years of clinical, healthcare administration, and technology-building experience. Learn more at https://www.q-review.com

Q-Reviews Data presented at Society for Academic Emergency Medicine 17th Annual Conference in Orlando, FL

Background: Emergency departments (EDs) assess patient satisfaction by surveying patients after discharge. Commonly-used paper methods suffer from small numbers of responses and slow data collection. We hypothesized that a short, electronically administered survey would allow collection of more responses and improve response times while capturing similar information compared with a long paper-based survey.

Methods: We received Admit-Discharge-Transfer (ADT) data of all patients seen at 6 EDs in a large urban health system over an 18-month period. We texted a link to all patients 13+ years with cell numbers either after discharge or 24 hours after check-in, inviting them to participate in a 10 question electronic survey (ES) about their ED visit. Independently, patients selected via a traditional protocol were mailed paper surveys (PS) with 43 questions about their ED visit. ES and PS respondent demographics, response numbers and times were compared with chi-square, Cramer’s V, and Mann-Whitney rank tests. Among ES and PS responses corresponding to the same visit, answers were analyzed with Spearman correlation.

Results: There were 681,072 ED visits logged via the ADT feed (excluding visits in which the patient was under 13 years, responses in which all answers were missing, and responses in which the birthdate or sex fields were missing). The ES had significantly more responses (20,663 representing 3.0% of ED visits) and significantly shorter response times (median = 1.0 day) compared to the PS (8,816 responses representing 1.3% of ED visits, median response time = 26.0 days) (P < 0.001 and P < 0.001, respectively). Both surveys oversampled females compared to males. The ES undersampled patients 65+ years and oversampled patients 25-65 years, while the PS undersampled patients 13-45 years and oversampled patients 55-90 years. Among responses to ES and PS that corresponded to the same ED visits, answers for overall score of the ED visit and likelihood of recommendation were highly correlated between the two surveys (Spearman’s rho = 0.78 and 0.80, respectively).

Conclusion: A short, electronically administered survey significantly improves response numbers and times compared to a long, paper-based survey. Key patient satisfaction indicators are highly correlated between the surveys demonstrating the concurrent validity of the shorter electronic survey.