Category: News

Sonoma Valley Hospital
News
Jill Yarberry

Welcome Sonoma Valley Hospital

Sonoma Valley Hospital Adopts New Patient Satisfaction Tool That Enables Immediate Feedback July 10, 2017 Sonoma Valley Hospital will this month introduce a new patient

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Welcome Horizon Health

BUFFALO, NEW YORK – June22, 2017 – Horizon Health Services today became the first mental health and substance use recovery provider to pilot RateMyHospital®, the

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Welcome Wyckoff Heights Medical Center

Wyckoff Heights Medical Center Launches Real-Time, MobilePatient Relationship Management Tool RateMyHospital® NEW YORK, NY – 05/22/2017 (PRESS RELEASE JET) — Wyckoff Heights Medical Center announced

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening