How should I measure the patient experience?

Mobile Fact Sheet, Pew Research Center

Patient satisfaction surveys via text messages give you the most effective way to measure the patient experience. By sending a survey link directly to patients’ phones, they’ll be able to fill it out right after their interactions with your staff. Since they can send a review in the moment, it’s more likely to be accurate and actionable.

With Q-Reviews®, you’ll get responses in real-time. There’s no waiting for data like you’d find with paper surveys or software systems that have a lag time. That means you can respond with service recovery right away, improving customer loyalty and total revenue over time.