Frequently Asked Questions

image
Yes, absolutely. At the top right corner of the screen, click ‘Request A Demo,’ and we will get back to you pronto. Then, we’ll set up a short conversation to learn more about your situation to give you a customized demo.
Read More >>
Yes, absolutely. With over five years’ worth of experience and millions of text messages sent, our real-world data clearly demonstrate that patients in all socioeconomic categories provide feedback via smartphones. For example, one of our longest-standing clients runs a community clinic with a large homeless population – these patients provide feedback via Q-Reviews®. Again, please visit the most recent Pew Internet data on mobile device usage and demographics here.
Read More >>
Yes, absolutely. With over five years’ worth of experience and millions of text messages sent, our real-world data clearly demonstrate that the Medicare population (age over 65 years) use smartphones to give feedback through our tool. This reflects the most recent Pew Internet data (2018): 95% of Americans have a cell phone and 77% of Americans have a smartphone.
Read More >>
Because of service recovery. All of our clients use a CMS-certified CAHPS survey vendor. Yet they all use us as well because of the real-time service recovery tools that no other vendor can provide. Our clients use us not as a survey tool, but as a real-time service recovery tool that helps daily performance improvement. Executives justify their spend on Quality Reviews® because our tool helps achieve a tangible return on investment by focusing on service recovery.
Read More >>
The implementation cycle typically takes four weeks – from the first kick-off call until the go-live. The process includes design, configuration, installation, and training.
Read More >>
Through a combination of web-based seminars and onsite visits to your practice or facility.
Read More >>
First, our implementations team performs an in-depth discovery workflow analysis based on your current processes. We compile a comprehensive workflow design document to ensure that every part of the system is built in accordance with your unique needs in mind.
Read More >>
Yes. We designed our software with access control, user authentication for system access, audit, and lineage reporting. Our security documentation and servers are housed in a HIPAA- secure environment.
Read More >>
Our pricing is based on an annual subscription fee that is based on the number of patient encounters per year. Contact us for more information.
Read More >>