To make effective changes to patient processes, it’s key you hear from the voice of the customer as soon as possible and on a consistent basis. Why? If you take the long routeーusing paper surveysーby the time you make the changes, the patient perception may have already changed. If you don’t gather data consistently from as many patients as you can, you won’t have enough to make informed process decisions.
That’s why we created Q-Reviews® with the ability to send SMS text survey questionnaires to patients automatically, so you’ll see a 7X higher response rate than if you use a paper survey method. They’re 440X faster, too. With real-time data populating your Q-Reviews® dashboard, you can perform service recovery while it’s still relevant. You’ll also have the information you need to make long-term process upgrades for better patient experience.