Patient satisfaction in healthcare requires gathering information about the voice of the customer. That way, you can upgrade your performance improvement processes based on what patients actually want. Without this data, your program updates won’t make your reputation better, potentially leading to lost patients.
Q-Reviews® gives you the tools to increase patient loyalty with the power of actionable insights. By asking patients about their experience right after the patient-doctor interaction, you’ll know what they’re feeling in real time so you can either relax or start the service recovery process before it’s too late.