With Covid-19 acutely shifting care episodes from in-person to virtual, Memorial Sloan Kettering Cancer Center’s Radiation Oncology Department studied their patients’ perceptions of care using telemedicine.
Using Quality Reviews’ real-time patient feedback tool, Q-Reviews®, Memorial Sloan Kettering Cancer Center was able to survey 1077 patients divided into two groups (in-person vs. telemedicine) to assess patients’ perception of care.
Published in the Journal of the National Comprehensive Cancer Care Network on January 4, 2021, this study offers compelling data on the positive impact of telemedicine in delivering care to radiation oncology patients.
Michele Pirkle is the Executive Director, Patient and Family Experience at Grady Health System in Atlanta, Georgia. Grady is the premier trauma, stroke, and burn center in the state of Georgia. As a healthcare leader for over 20 years, Michele’s passion is improving the patient experience, and she has had tremendous success in moving hospital experience scores from the bottom quartiles to the very top. She is an energetic change agent committed to successful, sustainable cultural change. Michele has a Bachelors of Science degree in Education and Psychology from Georgia Southwestern State University and an MBA from Norwich University in Vermont. She also has several certifications: Certified Patient Experience Professional, Franklin Covey trainer & a Lean Six Sigma Practitioner.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.