“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. RateMyHospital helps us do just that"
Mark Angelo, Vice President of Innovation and Business Development, HSS
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
Larry McReynolds, NYU Family Health Centers President
“We can start each day reviewing critical performance information from the day before and then immediately address problem areas”
Carl Ramsay, M.D., Vice President, Emergency Medicine Clinical Operations, All Mount Sinai Health System hospitals
“The system is fast enough to enable our staff to use the information to improve our patients’ experience within minutes or hours while they remain under our care in the hospital”
David Reich, MD, President and Chief Operating Officer, The Mount Sinai Hospital
Patients and their families have more healthcare choices than ever before. If patients have negative experiences at their healthcare provider, they go somewhere else - they don't bother to tell you. What you don't know will inevitably hurt your organization over the long term. We have developed a suite of solutions designed to keep patients happy and loyal.
Do any of these pain points sound familiar?
Quality Reviews helps tackle these common challenges that occur within the patient experience life cycle.