Is your patient experience data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you’ll likely hear about it. But will it be too late?
Healthcare leaders: Is your patient experience data actionable?
Physician bedside manner. Facility cleanliness. Nurse response time.
These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you’ll likely hear about it. But will it be too late?
Medicare now considers patient satisfaction scores when calculating its value-based purchasing program’s potential 2 percent penalty or reward. Yet, healthcare administrators and chief patient experience officers (CXOs) often learn about patient complaints too late in the game to protect a facility’s online reputation and bottom line.
Survey: Goals of the patient experience office
Key CXO Goals
Survey: The current patient feedback collection landscape
Unmet survey needs, in order of importance:
Staying on top of patient service issues is challenging, even with a well-equipped patient experience team. And while most healthcare organizations use traditional paper surveys to track and monitor patient satisfaction metrics, today’s healthcare administrators and CXOs need real-time insights that are tied to patient experience goals. We can help. Quality Reviews® offers innovative service recovery tools that produce actionable data and insights that enable real-time adjustments.
With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many.
Complicating matters, most healthcare organizations still use traditional surveys to track and monitor patient satisfaction metrics, putting them at a huge disadvantage in terms of identifying service recovery opportunities.
We make it easy for patients to provide real-time feedback — and even easier for healthcare leaders to improve service based on this feedback. Utilizing real-time feedback, our service recovery and daily performance improvement tools help shift the focus onto the patient and promote a culture of service excellence.
What we do
Interested in learning more? Let’s talk.
Based in New York City, Quality Reviews®, Inc. was founded by leading healthcare providers and entrepreneurs with a combined 30-plus years of clinical, healthcare administrative and technology building experience. Quality Reviews®, Inc. builds proprietary software to help healthcare provider organizations capture and analyze real-time patient feedback to facilitate service recovery.