Leadership in Challenging Times: Interview with Terry Olinger, FACHE

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In this interview, we speak with Terry Olinger, FACHE, the immediate past President of Great Falls Hospital, Benefis Health System. Known as a turnaround specialist, Terry has over 30 years of experience leading and transforming healthcare provider organizations with an emphasis on improving quality, and patient and staff experience.

  • How Terry evolved as a leader through his time various roles throughout his career | Minute 3
  • What it looks like to have a “no way out policy” as a leader | Minute 7
  • What it means to have a “flexible” workforce -Minute 8
  • How during a time of crisis or a pandemic, leaders can focusing on patient experience – Minute 25
  • The importance of an 8-letter word that leaders must embrace – Minute 38
  • The five questions leaders must ask themselves and their teams when it comes to delivering healthcare excellence – Minute 40

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    • Care coordination
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    • Pain
    • Careful Listening