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In this interview, we speak with Terry Olinger, FACHE, the immediate past President of Great Falls Hospital, Benefis Health System. Known as a turnaround specialist, Terry has over 30 years of experience leading and transforming healthcare provider organizations with an emphasis on improving quality, and patient and staff experience.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.