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In this interview, we speak with Terry Olinger, FACHE, the immediate past President of Great Falls Hospital, Benefis Health System. Known as a turnaround specialist, Terry has over 30 years of experience leading and transforming healthcare provider organizations with an emphasis on improving quality, and patient and staff experience.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.