Leadership in Challenging Times: Interview with Terry Olinger, FACHE

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In this interview, we speak with Terry Olinger, FACHE, the immediate past President of Great Falls Hospital, Benefis Health System. Known as a turnaround specialist, Terry has over 30 years of experience leading and transforming healthcare provider organizations with an emphasis on improving quality, and patient and staff experience.

  • How Terry evolved as a leader through his time various roles throughout his career | Minute 3
  • What it looks like to have a “no way out policy” as a leader | Minute 7
  • What it means to have a “flexible” workforce -Minute 8
  • How during a time of crisis or a pandemic, leaders can focusing on patient experience – Minute 25
  • The importance of an 8-letter word that leaders must embrace – Minute 38
  • The five questions leaders must ask themselves and their teams when it comes to delivering healthcare excellence – Minute 40

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America's Top Health Systems Rely on Quality Reviews

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening