Leveraging Human-Centered Design for Primary Care Transformation: An Interview with Sonia Panigrahy, MPH

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In this interview, we speak with Sonia Panigrahy, MPH, a mission-driven, human-centered designed healthcare leader, skilled in transforming vision into actionable strategy for high performing, comprehensive, and integrated service delivery systems. Under Sonia’s leadership, she leads intensive, long-term, and large-scale initiatives that support the priorities for the New York State’s 70 Federally Qualified Health Centers serving 2.2 million underserved patients.

  • Human-centered design 101: What are the core principles of HCD?
  • How HCD is applied in real life situations for better health outcomes
  • Understanding the three layers of root causes that lead to poor outcomes
  • Performance improvement in Federally Qualified Health Centers
  • Covid-19 / Social determinants of health / racial disparities in health: Sonia’s perspectives and a potential prescription for current health crisis

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America's Top Health Systems Rely on Quality Reviews

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening