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At the height of New York City’s COVID-19 pandemic, New York-Presbyterian Hospital was one of the hardest-hit health systems in the city. Since then, New York-Presbyterian has emerged as one of the nation’s most experienced and resilient healthcare organizations in dealing with the ongoing pandemic.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.