New York-Presbyterian's COVID Experience: A Conversation with Rick Evans, Chief Experience Officer

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At the height of New York City’s COVID-19 pandemic, New York-Presbyterian Hospital was one of the hardest-hit health systems in the city. Since then, New York-Presbyterian has emerged as one of the nation’s most experienced and resilient healthcare organizations in dealing with the ongoing pandemic.

  • How NYP has been providing support for patients and families while social distancing
  • How NYP has been supporting clinicians and staff in a time of unprecedented psychological stress
  • How this year’s racial and social justice awakenings have affected Rick both professionally and personally.

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America's Top Health Systems Rely on Quality Reviews

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening