Patient Experience Management Software

Navigate the new world of healthcare consumerism

Patient Experience Management Software

What Q-Reviews® Does

  • Sends patients an SMS text message with a HIPAA-secure link to a customizable patient satisfaction questionnaire immediately after an appointment
  • Aggregates responses into meaningful data points, displaying the information in an easy-to-understand web dashboard
  • Alerts administrators and clinicians of negative patient experiences in real-time to facilitate service recovery

How Q-Reviews® Can Help

  • Identifies problem areas in real-time so your team can instantly address and resolve concerns
  • Patient survey software automates data collection and analysis, saving time and allowing for more efficient staffing and smarter budgeting
  • Decreases external complaints on social media and builds your public brand


Patient Encounters


Minutes Median Response Time


Of The Top 35 Hospitals are Clients


“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the ...Read More

Larry McReynolds

Larry McReynolds

NYU Family Health Centers President

“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Car...Read More

Katie Lammie

Director, Medical Group Operations, NorthShore University HealthSystem

“Quality Reviews' real-time feedback tool helps us focus on delivering compassion and empathy during our patients' fertility journey. For any healthcare organization who takes pa...Read More

Alan Copperman, MD, FACOG

Alan Copperman, MD, FACOG

Founder and Medical Director, RMA of New York

“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it ...Read More

Mark Kobe, RN MPA

Mark Kobe, RN MPA

Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA

Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us ...Read More

Lori Turner

Lori Turner

Former Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN

“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to el...Read More

Mark Angelo

Former Vice President of Innovation and Business Development, Hospital For Special Surgery

Quality Reviews is providing a level of transparency, in real time, that we've never had before. Frontline staff and even leaders outside of the patient experience department neede...Read More

Michele Pirkle MBA, CPXP

Michele Pirkle MBA, CPXP

Executive Director, Patient and Family Experience @Grady Health