Physician / Entrepreneur / COVID Patient: A Conversation with Jean-Luc Neptune, MD MBA

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During the early days of the pandemic, Jean-Luc (JL) Neptune, MD MBA was one of the first New Yorkers to be diagnosed with Covid-19, all while launching a new business and seeing patients. During this webcast, we chronicle JL’s journey as a physician entrepreneur during the height of Covid-19 in New York City. Jean-Luc Neptune, MD MBA is a New York-based physician, entrepreneur, and investor who recently co-founded Suntra Modern Recovery, which offers comprehensive addiction treatment services.

  • Why bringing order to peoples lives is critical when managing an addiction
  • How healthcare transformation can evolve further through COVID
  • The things that won’t ever change in terms of healthcare delivery
  • Why taking a proactive systems approach around customer satisfaction is critical for growth
  • How amazing customer service almost always produces better patient outcomes

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America's Top Health Systems Rely on Quality Reviews

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening