Quality Reviews and NarrativeDx Partner to Deliver Actionable Insights from Real-time Patient and Employee Feedback



Partnership creates industry leading patient and provider feedback tool: built by healthcare experts for healthcare experts

NEW YORK, NY, USA, July 19, 2019/ We are extremely excited to announce our partnership with NarrativeDx, a leader in natural language processing for healthcare, leverages Artificial Intelligence to identify actionable insights from patient feedback in order to improve CAHPS scores, increase referrals and reduce nurse turnover.  What’s unique about this partnership is our ability to generate large sums of data from our clients and we now have the capacity to drive further insights leveraging NarrativeDx’s patented algorithm. 

Together, the partnership allows Quality Reviews to deliver the first healthcare-specific experience improvement platform which uses natural language processing to surface actionable insights and generate powerful predictions that improve patient care and employee experience. 

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening