Quality Reviews and SPH Analytics Partnership Gives Healthcare Providers One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

Today, many providers are relying solely on CAHPS in order to measure the patient experience. However, there is an additional margin for those efforts to go beyond what’s required. This is only possible with real-time patient feedback and leveraging that patient experience data to make improvements. And for those healthcare organizations who make it a priority by developing Patient experience efforts supported by leadership will see positive results that are shifting their internal culture from the inside out.

No longer can healthcare systems grow in this COVID environment without a heavy focus and commitment to positive patient loyalty and service excellence outcomes. In order to develop strong patient experience efforts that go beyond CAHPS and deliver real-time insights.

Which leads us to this to officially announcing our partnership with SPH Analytics. As more health systems focus on the need for real-time, actionable patient feedback to enable service recovery and keep a finger on the pulse of patient sentiment we are now at the forefront of this. This partnership gives forward-looking health systems the ability to view and act on real-time feedback alongside their HCAHPS data.

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening