Quality Reviews® Releases New Webinar: Vanderbilt and Walgreens – Great Patient Experience in Retail Medical Clinics

A conversation with Rob Tadlock, Director of Business Operations of Vanderbilt Health Clinic at Walgreens

NEW YORK, NY, UNITED STATES, June 14, 2021 /EINPresswire.com/ — Quality Reviews® , the leading company that helps healthcare provider organizations improve patient experience through real-time feedback and service recovery, today announced the release of their newest webinar, “Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics,” featuring Rob Tadlock, RN, BSN, MBA, Director of Business Operations of Vanderbilt Health Clinic at Walgreens, a group of 14 retail medical clinics across the state of Tennessee.

Interviewed by Quality Reviews® CEO and Co-founder, Edward Shin, MD, Mr. Tadlock discusses the patient-centric mission of delivering convenient care in a retail medical environment. Focusing on superior patient experience and customer service, Mr. Tadlock outlines the unique challenges and opportunities presented by the Vanderbilt – Walgreens partnership, and stresses his team’s patient-first approach to clinic care.

In addition, Mr. Tadlock presents the importance of using real-time patient feedback and service recovery to power both positive patient and staff experience. He highlights the value of sharing positive patient feedback with staff members to maintain a high level of employee morale. This webinar can be viewed on Quality Reviews® website at https://q-reviews.com/vanderbilt-and-walgreens-delivering-great-patient-experience-in-retail-medical-clinics/.

About Quality Reviews®, Inc.
Quality Reviews®, Inc. helps healthcare providers capture real–time patient feedback to facilitate service recovery. Deployed in over 1000 care locations, Quality Reviews® has helped improve patient experience in top-ranked academic medical centers, rural and community hospitals, as well as outpatient clinics throughout the U.S. We believe that there is a better way to give patients a voice, and since 2012, we’ve been singularly focused on helping our clients deliver a better experience to their patients. Learn more at http://www.q-reviews.com .
Edward Shin
Quality Reviews®, Inc.

Share on facebook
Share on twitter
Share on linkedin

Interested in seeing how Quality Reviews® can help improve company communication?

Contact us to learn more

Case Studies

Recent Posts

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening