Download A recipe for change

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

• • Patient engagement / patient-centered care
  • Care coordination
  • Safety
  • Service recovery (may be ambulatory)
  • Courtesy and respect
  • Responsiveness
  • Patient education
  • Pain
  • Careful Listening