How can I improve the patient experience in my health system?

The smartest, fastest way to make a change is by gathering data on how patients feel about their experience. You might mail patients a paper survey after they’ve been discharged, but people often forget to fill them out. Even if they do, patients are busy and may not recall important aspects of their experience. It’s essential to digitize your data collection process to bring your patient experience to the next level.

Q-Reviews allows you to send patient experience surveys via SMS text message and see the feedback appear in real time as the patient is filling it out. That way, you can speed up your service recovery process and change the patient’s perception of their experience. No other review software can show you results that fast.

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening