What is smart technology in healthcare experience?

Smart technology provides healthcare organizations with actionable insights so you can build a world-class patient and staff experience backed by data. With intelligent software solutions, you’ll create processes that improve the overall perception of your brand from both the patient’s and staff’s perspectives.

Q-Reviews is a smart technology solution that allows you to send customer surveys via text message. Plus, with Q-Engagement, you can send out feedback questions to your staff so you can hear about their workplace experience. With the Quality Reviews Platform, you’ll get responses to your PX and employee satisfaction questions in real time so you can make people happier, healthier, and more engaged right away.

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening