What is the best way to ensure customer satisfaction?

Patient satisfaction in healthcare requires gathering information about the voice of the customer. That way, you can upgrade your performance improvement processes based on what patients actually want. Without this data, your program updates won’t make your reputation better, potentially leading to lost patients.

Q-Reviews gives you the tools to increase patient loyalty with the power of actionable insights. By asking patients about their experience right after the patient-doctor interaction, you’ll know what they’re feeling in real time so you can either relax or start the service recovery process before it’s too late.

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening