Test-FAQ


Can I schedule a demo?

Yes, absolutely. At the top right corner of the screen, click ‘Schedule A Demo’ and we will get back to you pronto to set up a short conversation to learn more about your situation and get some input so we can customize a demo for you.

Ours is a mostly indigent patient population. Will they use your tool?

Yes, absolutely. With over five years’ worth of experience and millions of text messages sent, our real-world data clearly demonstrate that patients in all socioeconomic categories provide feedback via smartphones. For example, one of our longest-standing clients runs a community clinic with a large homeless population – these patients provide feedback via Q-Reviews. Again, please visit the most recent Pew Internet data on mobile device usage and demographics here.

Our patient population is made up of mostly elderly people. Will they use your tool?

Yes, absolutely. With over five years’ worth of experience and millions of text messages sent, our real-world data clearly demonstrate that the Medicare population (age over 65 years) use smartphones to give feedback through our tool. This reflects the most recent Pew Internet data (2018): 95% of Americans have a cell phone and 77% of Americans have a smartphone.

We already use a CMS-certified survey vendor. Why should we use yet another survey vendor?

Because of service recovery. All of our clients use a CMS-certified CAHPS survey vendor. Yet they all use us as well because of the real-time service recovery tools that no other vendor can provide. Our clients use us not as a survey tool, but as a real-time service recovery tool that helps daily performance improvement. Executives justify their spend on Quality Reviews because our tool helps achieve a tangible return on investment by focusing on service recovery.

How long does implementation take?

The implementation cycle typically takes four weeks – from the first kick-off call until the go-live. The process includes design, configuration, installation, and training.

How is training done?

Through a combination of web-based seminars and onsite visits to your practice or facility.

How is Quality Reviews customized for our workflow?

First, our implementations team performs an in-depth discovery workflow analysis based on your current processes. We compile a comprehensive workflow design document to ensure that every part of the system is built in accordance with your unique needs in mind.

Is Quality Reviews HIPAA compliant?

Yes, absolutely. The software is designed with access control, user authentication for system access, audit and lineage reporting. Security documentation and servers are housed in a HIPAA compliant environment.

How much does Quality Reviews cost?

Our pricing is based on an annual subscription fee that is based on the number of patient encounters per year. Contact us for more information.

Does Quality Reviews integrate with my EHR System?

Yes, absolutely. Q-Reviews integrates with your EHR or ADT (Admission Data Transfer) system using industry standard HL7 messaging. Secure file transfer protocols (SFTP) and Application Programming Interfaces (APIs) are also available.