Quality Reviews Presents...A 2-Part Webinar Series

SUCCESS WITH REAL-TIME DATA

TALES FROM THE TRENCHES: REAL TALK FROM SUCCESSFUL PATIENT EXPERIENCE PROFESSIONALS LEVERAGING DATA TO INSPIRE PATIENT LOYALTY

We’re going to share…

  • How Beacon has elevated customer experience to a strategic level
  • How all of these initiatives are impacted by data
  • How Beacon has developed standards and expectations around customer experience, and how customer surveys hold Beacon accountable to these standards
  • How Beacon has shifted its approach to customer surveys to better align with its strategic values
  • Why data must be proactively managed when building loyal customers
  • How Beacon has organized and staffed for standards and survey deployment across the system

Enter your details to view this webinar

Kate Newbold, Ph.D. Innovation Project Consultant, Beacon Health System

Kate Newbold joined Beacon Health System in 2017 as an Innovation Consultant. She has overseen the implementation of Quality Reviews’ product across Beacon at over 100 patient care sites, as well as through employee engagement and provider experience surveys. Prior to her work with Beacon, Kate earned her Ph.D. in Communications at Northwestern. She has consulted with companies across the Midwest in telecommunications, healthcare, publishing, and higher education.

kate
ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening