Login

Request A Demo

Insights from Grady Health: The Future of Service Recovery & Staff Experiences

Watch a Short Webinar Preview

Play Video

Leaders from Grady Health share best practices for developing, conducting, and refining meaningful rounds to drive service recovery, standardize high-quality care experiences, and make lasting cultural changes amongst their team members so they can enhance the quality and safety of care delivery.

  • Understand how Grady Health was approaching the idea of service recovery initiatives to enhance the patient experience
  • Learn about the role of purposeful rounding in ingraining a culture of patient-centered care
  • Discover how Grady Health utilized Quality Reviews' digital rounding solution to achieve their objectives
  • Demonstrate the cultural shift that been taking place through definable performance improvement objectives
  • Why data must be proactively managed when building loyal customers

Speaker

  • Michele Pirkle – Vice President, Patient Experience

Register for FREE and Unlock the Complete Webinar

Testimonials

“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark Kobe, RN MPA
Mark Kobe, RN MPAChief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA
“Quality Reviews' real-time feedback tool helps us focus on delivering compassion and empathy during our patients' fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”
Alan Copperman, MD, FACOG
Alan Copperman, MD, FACOGFounder and Medical Director, RMA of New York
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that"
Mark AngeloVice President of Innovation and Business Development, Hospital For Special Surgery
Previous
Next

America's Top Health Systems Rely on Quality Reviews

Beacon Health System
Cityblock
Family Health Centers at NYU Langone
Flushing Hospital Medical Center
Jamaica Hospital Medical Center
Lewis County Health System
MediSys Health Network
Maimonides Medical Center
MedStar health
Memorial Sloan Kettering Cancer Center
New Hope Fertility Center
NorthShore University Health System
RMA of New York
Schneck
Sonoma Valley Hospital
TJH Medical Services, PC
Wyckoff Heights Medical Center
NYU Langone Health
Mount Sinai
Hospital for Special Surgery
Grady
Previous
Next

Michele Pirkle MBA, CPXP

Executive Director, Patient and Family Experience @Grady Health

Grady

About the Webinar Host

Michele Pirkle is the Executive Director, Patient and Family Experience at Grady Health System in Atlanta, Georgia. Grady is the premier trauma, stroke, and burn center in the state of Georgia. As a healthcare leader for over 20 years, Michele’s passion is improving the patient experience and she has had tremendous success in moving hospital experience scores from the bottom quartiles to the very top. She is an energetic change agent committed to successful, sustainable cultural change. Michele has Bachelors of Science degrees in Education and Psychology from Georgia Southwestern State University and a MBA from Norwich University in Vermont. She also has several certifications: Certified Patient Experience Professional, Franklin Covey trainer & a Lean Six Sigma Practitioner.

Interested in seeing how Quality Reviews can help improve company communication? Contact us to learn more

© 2019 Quality Reviews. All rights reserved | Privacy Policy

Made With By Indiwork

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening