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Quality Reviews® Presents - A Webinar Series


Tales From The Trenches Real talk from Successful patient experience professional leveraging data to inspire patient loyalty

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America's Top Health Systems Rely on Quality Reviews®


Lori Turner

Chief Marketing
Innovation & Customer Experience Officer

Beacon Health System

About the Webinar Host

Lori joined Beacon Health System in 2013. Her belief is that health systems are to earn the privilege of caring for individuals over their lifetime. In doing so, it’s imperative they transform technology and business practices to keep in step with the changing expectations of customers. Patients are, in fact, customers, and they want simplicity and convenience in the form of digital connectivity, online scheduling, 24/7 access, self-service, coordinated care, financial transparency, simplified processes, physician communication, and more. Customers want to interact with and manage their health just like they manage every other part of their life. As Beacon Health’s Chief Marketing, Innovation, and Patient Experience Officer, she’s passionate about building energetic, insightful teams focused on giving patients the best possible experience and spend her days:
    • Working with energetic teams of people who want to revolutionize healthcare through digital transformation
    • Opening up space for groundbreaking conversations and creative solutions
    • Asking the question: “Why do we have to keep doing it that way?”
Previously, she served as Vice President of Network Marketing and Strategic Communication for Kettering Health System. She has been honored as an award recipient of Dayton Business Journal’s Forty Under Forty for up-and-coming Dayton-area business leaders. Interested in seeing how Quality Reviews® can help improve company communication? Contact us to learn more
ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening