Beryl Institute Webinar on the Relationship Between Nurse Satisfaction and Patient Experience

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Amy Pettit, DNP, RN, NE-BC, CSSBB | Chief Nursing Officer, Schneck Medical Center
Rick Roche, Chief People Officer, Grady Health System
Edward Shin, MD | CEO, Quality Reviews®

This impactful panel session with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center and Rick Roche, Chief People Officer of Grady Health discusses the relationship between nurse satisfaction and patient experience. Recent studies have documented nursing turnover rates as high as 37%, leading to acute nursing shortages felt acutely during the current global pandemic. There is also an increasing body of evidence that employee engagement, in particular nurse satisfaction, directly impacts patients’ experience of care. This panel will address the following issues:

  • Are burnout and turnover in the nursing profession increasing due to the pandemic?
  • What is the relationship between nurse satisfaction and patient experience?
  • What are some strategies to address and prevent provider burnout?

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America's Top Health Systems Rely on Quality Reviews®

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening