The Power of Patient Experience Design – Leaving Nothing to Chance: An Interview with Richard Corder, Managing Director, Tier 1 Performance

In this interview, we speak with Richard Corder, an experienced leader dedicated to improving the human experience. Currently a Managing Director at Tier 1 Performance, Richard shares his insights into the power of patient experience design to ensure the delivery of a reliable, consistent, and high-quality care and patient experience.

How Richard pivoted from the luxury hotel business and into patient experience | Minute 3
How to intentionally design patient experience moments | Minute 13
The 3 Models of Performance -Minute 19
A real-life example of how these models, mindsets and methods look like when applied into the healthcare environment – Minute 22
How COVID has impacted patient experience and Tthe one simple thing that leaders can take action on today to make a difference – Minute 40

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

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The Power of Patient Experience Design – Leaving Nothing to Chance: An Interview with Richard Corder, Managing Director, Tier 1 Performance

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