Patient Satisfaction Survey Correlation Study Presented at the Society for Academic Emergency Medicine

Emergency departments (EDs) assess patient satisfaction by surveying patients after discharge.

Commonly-used paper methods suffer from small numbers of responses and slow data collection.

In this study, electronically administered surveys would allow the collection of more responses and improve response times while capturing similar information compared with a long paper-based survey.

This white paper highlights:

  • A detailed comparison between long paper-based surveys and electronically administered survey
  • Determine if there’s a correlation between the Q-Reviews (QR) survey data and the Press Ganey (PG) survey data in the Mount Sinai Emergency Departments

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening