At the same time, patients are flooded with choice. Everything seems like noise to the patient.
When it comes to creating repeat customers in healthcare, customer satisfaction data confirms providers are well behind their peers in other industries.
The purpose of this 7-page whitepaper is to develop ideas on how healthcare providers can leverage service recovery as a unique competitive advantage.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.