Quality Reviews®, worked collaboratively with the American Nurses Credentialing Center (ANCC), to create a crosswalk. These questions focus on nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals.

ANCC approved this crosswalk in November 2017. Patient engagement / patient-centered care Care coordination Safety Service recovery (may be ambulatory) Courtesy and respect Responsiveness Patient education Pain Careful Listening