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Nurses

Nurses

Quality Reviews®, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals.

This crosswalk was approved by ANCC in November 2017. Patient engagement / patient-centered care Care coordination Safety Service recovery (may be ambulatory) Courtesy and respect Responsiveness Patient education Pain Careful Listening