A Conversation with Alan Copperman, MD, Medical Director of RMA of New York: The Importance of Service Recovery in the IVF Journey

For women and couples trying to conceive during a pandemic, the added challenges and stress of trying to conceive must be daunting given how challenging the fertility journey is at baseline. In this free-flowing conversation, we interview Alan Copperman, MD about supporting patients on their IVF journey. Some topics to be discussed are:

The importance of service recovery in the IVF journey
Adjusting practice operations to keep patients and staff safe
Feedback tools to help meet the needs of patients
General trends in IVF

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Bridging the Gap: Patient Expectations vs. Experience in Healthcare

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A Conversation with Alan Copperman, MD, Medical Director of RMA of New York: The Importance of Service Recovery in the IVF Journey

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Bridging the Gap: Patient Expectations vs. Experience in Healthcare