Reach

Increase Discoverability, Transparency, and Provider Trust

Q Reach helps provider and payer organizations successfully launch and build a digital front door experience that will differentiate them from other healthcare

competitors. Organizations can initiate the patient or member care journey experience through a digital channel to help them navigate their healthcare options with trust.

Tap to Schedule a Demo

Q Reach helps provider and payer organizations successfully launch and build a digital front door experience that will differentiate them from other healthcare competitors. Organizations can initiate the patient or member care journey experience through a digital channel to help them navigate their healthcare options with trust.

Tap to Schedule a Demo

How Q Reach Can Help

Increase patient loyalty and uncover potential new revenue
Enhance discoverability of providers, services, and benefits for patients and members
Maximize transparency by promoting and publishing patient star-rating feedback from your organization’s website, including social media sites
Improve patient portal adoption for services such as scheduling and bill pay

Reactivate and re-engage dormant patients for screenings, wellness visits, and postponed appointments to recapture revenue
Expand enrollment for health plans with marketing campaign messages
Digitize FAQs to answer questions from prospective patients and members, reducing call center volumes

Increase patient loyalty and uncover potential new revenue
Enhance discoverability of providers, services, and benefits for patients and members
Maximize transparency by promoting and publishing patient star-rating feedback from your organization’s website, including social media sites
Improve patient portal adoption for services such as scheduling and bill pay
Reactivate and re-engage dormant patients for screenings, wellness visits, and postponed appointments to recapture revenue
Expand enrollment for health plans with marketing campaign messages
Digitize FAQs to answer questions from prospective patients and members, reducing call center volumes

The Challenge: Dormant Patients
Impact the Bottom Line

Your best new patient is your existing patient. If patients have not been to your practice in over 18 months, they are considered dormant—lost to follow-up. Additionally, people are always searching for healthcare services making a new patient possible at any touchpoint. What insurance do you take? Are you open Saturdays? What are the backgrounds of your physicians?

These and other commonly asked questions are great opportunities to engage with prospective and dormant patients. Using Q Reach, a practice can reactivate inactive patients and help acquire new patients. Losing patients and failing to convert prospective patients negatively impacts clinical care and the bottom line of practice finances.

41% of patients stated they would switch providers due to a poor digital experience

80% of healthcare
consumers trust online
reviews as much as a
personal recommendation

2 in 5 patients over 55 have delayed their care in the current post-COVID era

45% of patients 18 to-34 are not caught up on missed appointments or preventative services

The Solution: Open the Digital Front
Door to Widen Access to Care and
Increase Transparency Among
Patients and Providers

more choices than ever, patients are searching for accessible, high-quality care making digital communications tools like Q Reach critical for building trust at the beginning of the care journey.

Transparency and access go hand-in-hand when successfully engaging patients. As a provider, the more information you give and the more questions you answer, the more likely you’ll be able to activate dormant patients and acquire new patients. With more choices than ever, patients are searching for accessible, high-quality care making digital communications tools like Q Reach critical for building trust at the beginning of the care journey.

Who Uses Q Reach

Hospitals and Health Systems
Outpatient Clinics
Ambulatory Surgery Centers
Urgent Care Centers
Specialty Clinics
Medicare Advantage Programs

(Any healthcare organization interested in acquiring and retaining patients)

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.