Who We Help

Hospitals / Health Systems

Outpatient Clinics

Ambulatory Surgery Centers

Imaging Centers

Urgent Care Centers

Physical Therapy

Pharmacies

Nurses

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening

Physical Therapy

Physical Therapy

Today’s PT patient demands effective, convenient physical therapy services wrapped in a pleasant overall experience.

We help PT providers properly assess patient feedback in the context of ongoing physical therapy care.

Pharmacies

Pharmacies

Patients picking up prescriptions want their experience to mirror that of other retail settings: quick, convenient, and hassle-free. By assessing feedback in real-time, we help pharmacies deliver a better customer experience across their retail network.

Imaging Centers

Imaging Centers

We help imaging centers improve the radiology experience across all imaging modalities.

The patient experience is increasingly becoming more important to the success of today’s imaging centers. Our tool helps administrators respond to feedback in the context of imaging encounters which are distinct from other clinical settings.

Urgent Care Centers

Urgent Care Centers

We help urgent care centers in their mission to provide a patient-focused, consumer-friendly experience.

With the rise of convenient, retail-oriented urgent care centers, patients now have access to on-demand healthcare in diverse geographic locations. We equip executives leading these centers with the actionable data and tools to respond to patients quickly and efficiently thus fulfilling the promise of a quick, convenient, and pleasant experience for patients.

Outpatient Clinics

Outpatient Clinics​

We help outpatient clinics and physician group practices retain patients by measuring and improving patient experience in real-time.

Your best new patient is your existing patient. By responding to feedback immediately, patients are more likely to stay loyal to their provider and more likely to recommend friends and loved ones.

Ambulatory Surgery Centers

Ambulatory Surgery Centers

Say Goodbye to Traditional Patient Feedback Methods

We help ASCs improve the surgical, anesthesia, and nursing experience for patients undergoing same-day procedures.

Negative patient feedback has the ability to sabotage your OAS CAHPS scores and thereby lower your CMS incentive payments, all while damaging your brand. We give ASCs the tools to act on patient feedback and recover service in real time.

Hospitals / Health Systems

Hospitals / Health Systems

Say Goodbye to Traditional Patient Feedback Methods

Paper-based patient feedback causes critical gaps in service. Low response rates and long response times of paper-based surveys put your health system at a huge disadvantage.

60% of dissatisfied patients will not return

    • Understanding the patient experience is important, but what really matters is being able to respond before it’s too late
    • We give you the power to identify problem areas quickly and respond to feedback immediately

We help hospitals and health systems of all sizes deliver the best possible patient experience across all clinical service lines in both inpatient and outpatient settings.

ANCC® Magnet Certification and Re-certification

Download Our Case Study

7 pages, published October 2018

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening