Who We Help

Patient Experience Feedback Methods Made Simple. Just For You. Quality Reviews® suite of solutions allows you to get real-time patient feedback, manage service recovery and improve care delivery in a variety of clinical and work settings.

Who We Help
Hospitals / Health Systems

Hospitals / Health Systems

Say Goodbye to Traditional Patient Feedback Methods

Paper-based patient feedback causes critical gaps in service. Low response rates and long response times of paper-based surveys put your health system at a huge disadvantage. This method is also becoming obsolete.

 

60% of dissatisfied patients will not return

  • Understanding the patient experience is important, but what really matters is being able to respond before it’s too late
  • We give you the power to identify problem areas quickly and respond to feedback immediately

Through our various offerings, we help hospitals and healthcare systems of all sizes deliver the best possible patient experience across all clinical service lines in both inpatient and outpatient settings.

ANCC® Magnet Certification and Re-certification

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Outpatient Clinics

Outpatient Clinics

We help outpatient clinics and physician group practices retain patients by measuring and improving patient experience in real-time.

You may discover that your best new patient is your existing patient. By responding to feedback immediately, patients are more likely to stay loyal to their provider and more likely to recommend friends and loved ones. It is important to take action while emotions are still running high.

patients are more likely to stay loyal to their provider and more likely to recommend friends and loved ones.

ly to recommend friends and loved ones.

 

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Ambulatory Surgery Centers

Ambulatory Surgery Centers

Say Goodbye to Traditional Patient Feedback Methods

We help ASCs improve the surgical, anesthesia, and nursing experience for patients undergoing same-day procedures.

Negative patient feedback has the ability to sabotage your OAS CAHPS scores and thereby lower your CMS incentive payments,

all while damaging your brand. We give ASCs the tools to act on patient feedback and recover service in real-time. We also help provide valuable information for upcoming appointments in ways that patients are most likely to see and remember.

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Imaging Centers

Imaging Centers

We help imaging centers improve the radiology experience across all imaging modalities.

The patient experience is increasingly becoming more important to the success of today’s imaging centers, considering how crucial patient referrals are to recruitment prospects.

Our tool helps administrators respond to feedback in the context of imaging encounters that are distinct from other clinical settings.

e distinct from other clinical settings.

 

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Urgent Care Centers

Urgent Care Centers

We help urgent care centers in their mission to provide a patient-focused, consumer-friendly experience.

With the rise of convenient, retail-oriented urgent care centers, patients now have access to on-demand healthcare in diverse geographic locations.

We equip executives leading these centers with the actionable data and tools to respond to patients quickly and efficiently thus fulfilling the promise of a quick, convenient, and pleasant experience for patients.

ters with the actionable data and tools to respond to patients quickly and efficiently thus fulfilling the promise of a quick, convenient, and pleasant experience for patients.

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Telehealth

Telehealth

Telehealth is here to stay.

The need and demand for virtual visits is increasing, and they’re surely here to stay. In fact, we believe that telehealth is a healthy addition. Nearly 75% of patients are comfortable with communicating with their physicians using technology instead of seeing them in person.

With seamless and secure data integration, we help health care providers improve their patients’ experiences with virtual visits through real-time feedback. Our feedback tool is as simple and easy as the virtual visit itself.

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Pharmacies

Pharmacies

Patients picking up prescriptions want their experience to mirror that of other retail settings: quick, convenient, and hassle-free. By assessing feedback in a timely manner, we help pharmacies deliver a better customer experience across their retail network. This can prevent customers from one day moving to another pharmacy.

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Nurses

Nurses

Quality Reviews®, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals.

This crosswalk was approved by ANCC in November 2017. Patient engagement / patient-centered care Care coordination Safety Service recovery (may be ambulatory) Courtesy and respect Responsiveness Patient education Pain Careful Listening

oved by ANCC in November 2017. Patient engagement / patient-centered care Care coordination Safety Service recovery (may be ambulatory) Courtesy and respect Responsiveness Patient education Pain Careful Listening

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Physical Therapy

Physical Therapy

Today’s PT patient demands effective, convenient physical therapy services wrapped in an overall pleasant experience.

We help PT providers properly assess patient feedback in the context of ongoing physical therapy care. From there, they can address patient needs in a timely fashion, which can improve patient retention.

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