As health systems become more invested in the patient experience, the scope of work is broadening. Getting healthcare organizations to act like other consumer-oriented industries is not easy. This is why we’ve started a series of conversations with Patient Experience practitioners across the country for the sharing of best practices of what it means to deliver great patient experience a day in and day out.
Sharing insights and observations related to the patient experience as well as other important specific topics being explored has shown to be an effective methodology of raising the level of performance of our audience.
We bring together the voices of healthcare leaders, staff and physicians to convene, engage and expand the dialogue on improving the patient experience.
Leaders from Grady Health share best practices for developing, conducting, and refining meaningful rounds to drive service recovery, standardize high-quality care experiences, and make lasting cultural changes amongst their team members so they can enhance the quality and safety of care delivery.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.