As health systems become more invested in the patient experience, the scope of work is broadening. Getting healthcare organizations to act like other consumer-oriented industries is not easy. This is why we’ve started a series of conversations with Patient Experience practitioners across the country for the sharing of best practices of what it means to deliver great patient experience a day in and day out.

Sharing insights and observations related to the patient experience as well as other important specific topics being explored has shown to be an effective methodology of raising the level of performance of our audience.

We bring together the voices of healthcare leaders, staff and physicians to convene, engage and expand the dialogue on improving the patient experience.