Q-Connect

Patient Experience Management Software

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Q-Connect

America's Top Health Systems Rely On Quality Reviews®

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Patient Experience Management Software

Patient Experience Management Software

What Q-Connect Does

  • Immediately sends patients a text message with a HIPAA-secure link to a customizable patient satisfaction questionnaire post-appointment
  • Aggregates responses into meaningful data points, displaying the information in an easy-to-understand web dashboard
  • Alerts administrators and clinicians of negative patient experiences in real-time to facilitate service recovery

Who Uses Q-Connect

  • Hospitals and health systems
  • Outpatient clinics
  • Ambulatory surgery centers
  • Imaging centers
  • Urgent care centers
  • Telehealth providers
  • Pharmacies
  • Nurses
  • Physical therapy clinics
  • Any healthcare organization interested in improving their patient experience

How Q-Connect Can Help

  • Identifies problem areas in real-time so your team can instantly address and resolve concerns
  • Patient survey software automates data collection and analysis, saving time and allowing for more efficient staffing and smarter budgeting
  • Decreases external complaints on social media and builds your public brand
  • Improves care delivery and patient experience, which can lead to increased revenue and financial incentive payments from public and private payers

Standing out in a Crowded Market

improving patient experience | patient experience software

Gone are the days when patients would choose their healthcare providers based on proximity. Now, we’re in a culture that places enormous value on transparency and information accessibility. Today’s patients are sharing their experiences across platforms like Yelp, Healthgrades, and Vitals. Not only that, but they are sharing on their own personal social media pages. Patients are now more aware of the different healthcare options available than ever, and they won’t hesitate to prioritize quality over distance. That’s why, if healthcare organizations want to attract and retain patients, they need to step up their patient experience game.

Historically, healthcare providers have gauged patient satisfaction through email or paper surveys mailed out to patients. However, crowded inboxes and the declining use of physical mail result in low response rates, leaving healthcare providers without representative data. Even when they do gain meaningful insight from a survey — like identifying an unhappy patient — it’s usually too late to respond. Patients want issues resolved immediately, not weeks later. Also, the longer concerns go unaddressed, the more likely they are to share about their negative experiences. The better option? Patient survey software

How Q-Connect Works

After establishing a HIPAA-secure, real-time link to the hospital’s ADT system, Q-Connect is ready

send link

Step 1

Q-Connect texts patients a link to a personalized patient satisfaction questionnaire immediately after a care episode

fill survey form

Step 2

The patient fills out the survey on their smartphone

display feedback real time

Step 3

Q-Connect aggregates the feedback and displays it in real-time on a customizable web-based dashboard

Smartphone use today is ubiquitous, even among indigent and elderly populations. According to Pew Research, a full 96% of Americans own a mobile device. Moreover, people have their phones on them all the time, and they instantly spot incoming text messages. By sharing a link to your patient satisfaction questionnaire via SMS, you’re already competing against fewer people and organizations fighting for their attention via inbox or mail. That, coupled with Q-Connect’s user-friendly interface, leads to significantly higher response rates and quicker turnaround time.

With just a quick glance at the customizable web-based dashboard, administrators and clinicians can gain meaningful insight to improve patient experience and satisfaction. If they want to dive deeper into the data, they can leverage Q-Connect intuitive analytical and reporting capabilities. Q-Connect even alerts administrators and clinicians to negative survey results, highlighting service recovery opportunities in real-time. Basically, the sooner you identify a problem, the sooner you can resolve it.

Case Study

Mount Sinai’s Comprehensive Cancer Center Boosts Patient Survey Response

patient experience

Like most healthcare providers, Mount Sinai’s cancer center once relied on traditional paper surveys to measure patient satisfaction. But doing things the old-fashioned way was slow and expensive. On top of that, just 1.8% of the paper surveys they sent out were being completed.

When Mount Sinai turned to Q-Connect for digital patient survey administration, they quickly saw a higher response rate and more completed surveys — all at a fraction of the cost…