Connect

Deliver Better Care with Rapid Outpatient Feedback

Q Connect guides and supports the patient throughout post-acute care— focusing on the first 48-72 hours—while

letting providers obtain real-time patient feedback to inform service recovery immediately after an outpatient visit.

Tap to Schedule a Demo

Q Connect guides and supports the patient throughout post-acute care— focusing on the first 48-72 hours—while letting providers obtain real-time patient feedback to inform service recovery immediately after an outpatient visit.

Tap to Schedule a Demo

How Q Connect Can Help

Reduce readmissions, ED utilization, and returns from PAC settings with real-time updates on a patient’s status
Augment discharge phone calls with a digital engagement platform
Manage care transitions through SMS driven technology with hourly, daily, or weekly reminders
Send helpful reminders and instructions to patients within 72 hours of discharge
Obtain real-time patient feedback for service recovery to improve patient experience

Intervene quickly with clinical challenges immediately after discharge, such as medication reconciliation and adverse events
Send post-visit or post-discharge messages with personalized patient education materials addressing specific diagnoses or clinical situations
Send a series of programmed messages such as instructions after a procedure, visit, or inpatient admission; reminders to schedule follow-up appointments or to pick up prescriptions

Reduce readmissions, ED utilization, and returns from PAC settings with real-time updates on a patient’s status
Augment discharge phone calls with a digital engagement platform
Manage care transitions through SMS driven technology with hourly, daily, or weekly reminders
Send helpful reminders and instructions to patients within 72 hours of discharge
Obtain real-time patient feedback for service recovery to improve patient experience
Intervene quickly with clinical challenges immediately after discharge, such as medication reconciliation and adverse events
Send post-visit or post-discharge messages with personalized patient education materials addressing specific diagnoses or clinical situations
Send a series of programmed messages such as instructions after a procedure, visit, or inpatient admission; reminders to schedule follow-up appointments or to pick up prescriptions

The Challenge: Healthcare
Information is Overwhelming

episode to understand their treatment plan, get their questions answered, and access relevant information about their care. In addition, providers are often blind to the experience they’re providing. By obtaining real-time feedback from patients, providers can identify problem areas immediately and instantly resolve any concerns.

Patients and family members are often overwhelmed by their health challenges. On top of that, there’s an information deluge facing patients—medications, instructions, reminders—that can get lost in translation in the whirlwind of hospital admissions or doctors’ visits. Patients need simple, straightforward, and effective communication after an acute care episode to understand their treatment plan, get their questions answered, and access relevant information about their care. In addition, providers are often blind to the experience they’re providing. By obtaining real-time feedback from patients, providers can identify problem areas immediately and instantly resolve any concerns.

80-90% of adverse events happen within 72 hours of leaving a site of care

More than half of patients have greater than 1 unintended medication discrepancy at hospital admission

14-20% reduction in readmissions for organization using digital engagement solutions

The Solution: Relay the Right
Information During the Vulnerable
Post-Acute Period

administrators and clinicians can gain meaningful insight into patient care and experience. Q Connect even alerts administrators and clinicians to pressing clinical concerns, highlighting real-time service recovery and clinical intervention opportunities. The sooner you identify a problem, the sooner you can resolve it.

By leveraging a healthcare organization’s existing technology infrastructure, Q Connect delivers critical communication in the immediate post-acute period, when patients are often confused, anxious, and unsure about their care. A lot can happen in 72 hours post-discharge. With a glance at the customizable web-based dashboard, administrators and clinicians can gain meaningful insight into patient care and experience. Q Connect even alerts administrators and clinicians to pressing clinical concerns, highlighting real-time service recovery and clinical intervention opportunities. The sooner you identify a problem, the sooner you can resolve it.

Who Uses Q Connect

Hospitals and Health Systems
Payers
Accountable Care Organizations
Direct Contracting Entities
Medicare Advantage Plans
Federally Qualified Health Centers
Outpatient Clinics
Ambulatory Surgery Centers

(Any healthcare organization interested in improving their patient experience)

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.