Frequently Asked Questions

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Yes, absolutely. Q-Reviews® integrates with your EHR or ADT (Admission Data Transfer) system using industry standard HL7 messaging. Secure file transfer protocols (SFTP) and Application Programming Interfaces (APIs) are also available.
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When it comes to reminding patients of their upcoming appointments, email just doesn’t cut it anymore. The open rate for text messages is 98%, whereas email open rates are at about 20% (Gartner). Also, the average time to reply for a text message is 90 seconds versus 90 minutes for an email (CTIA.org). The more patients that open their reminder texts, the fewer the no-shows. Plus, faster replies mean you can plan ahead to fill any gaps in a provider’s schedule. Q-Reminders is our automated patient reminders system that empowers you to send SMS text messages with appointment details, asking them to confirm that they can still make it. Even better? You can customize the messages to provide relevant information so patients are prepared for the appointment. With Q-Reminders, you’ll provide a better patient experience, save your staff time, and keep your schedule airtight with Q-Reminders.
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To make effective changes to patient processes, it’s key you hear from the voice of the customer as soon as possible and on a consistent basis. Why? If you take the long routeーusing paper surveysーby the time you make the changes, the patient perception may have already changed. If you don’t gather data consistently from as many patients as you can, you won’t have enough to make informed process decisions. That’s why we created Q-Reviews® with the ability to send SMS text survey questionnaires to patients automatically, so you’ll see a 7X higher response rate than if you use a paper survey method. They’re 440X faster, too. With real-time data populating your Q-Reviews® dashboard, you can perform service recovery while it’s still relevant. You’ll also have the information you need to make long-term process upgrades for better patient experience.
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At Quality Reviews®, we firmly believe in the power of using patient experience data to determine what’s working and what’s not. By making changes as soon as you see a need, you’ll turn potential detractors into promoters in no time. With Q-Reviews®, our patient experience management tool, you can send out SMS text surveys to all patients at scale, so you’ll know ASAP when to perform service recovery and turn things around. Plus, you’ll make updates to your patient experience processes using the data you receive, which brings up scores in the long term, too.
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Smart technology provides healthcare organizations with actionable insights so you can build a world-class patient and staff experience backed by data. With intelligent software solutions, you’ll create processes that improve the overall perception of your brand from both the patient’s and staff’s perspectives. Q-Reviews® is a smart technology solution that allows you to send customer surveys via text message. Plus, with Q-Engagement, you can send out feedback questions to your staff so you can hear about their workplace experience. With the Quality Reviews® Platform, you’ll get responses to your PX and employee satisfaction questions in real time so you can make people happier, healthier, and more engaged right away.
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Patient satisfaction in healthcare requires gathering information about the voice of the customer. That way, you can upgrade your performance improvement processes based on what patients actually want. Without this data, your program updates won’t make your reputation better, potentially leading to lost patients. Q-Reviews® gives you the tools to increase patient loyalty with the power of actionable insights. By asking patients about their experience right after the patient-doctor interaction, you’ll know what they’re feeling in real time so you can either relax or start the service recovery process before it’s too late.
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Mobile Fact Sheet, Pew Research Center Patient satisfaction surveys via text messages give you the most effective way to measure the patient experience. By sending a survey link directly to patients’ phones, they’ll be able to fill it out right after their interactions with your staff. Since they can send a review in the moment, it’s more likely to be accurate and actionable. With Q-Reviews®, you’ll get responses in real-time. There’s no waiting for data like you’d find with paper surveys or software systems that have a lag time. That means you can respond with service recovery right away, improving customer loyalty and total revenue over time.
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Patient experience management software is your best bet for improving patients’ perception of their interactions with your healthcare staff. The more data you have, the more actionable information you can use to enhance patient engagement over time. Q-Reviews® provides you with customer metrics as soon as the patient submits their evaluation. That means you can do service recovery right away, when the moment is right—not weeks later when it’s no longer relevant. We empower healthcare organizations to enhance patient engagement quickly and effectively.
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The Centers for Medicare & Medicaid Services (CMS) require hospitals to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) to receive full Medicare payment. You can send these surveys by mail, telephone, mail with telephone follow-up, or Active Interactive Voice Response (IVR). By the time you get the responses, it’s too late to react to negative feedback. Alternatively, you may get a low response rate; people now prefer digital correspondence over phone or mail. 81% of Americans own a smartphone, so text message surveys lead to higher response rates, quicker turnaround times, and the chance for providers to act fast to resolve any issues. That’s why we built Q-Reviews®, patient experience management software that lets you receive real-time feedback via text message surveys. With actionable insights, you can boost your PX scores and stay ahead of any patient concerns along the way. Better, more timely data leads to happier patients.
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The smartest, fastest way to make a change is by gathering data on how patients feel about their experience. You might mail patients a paper survey after they’ve been discharged, but people often forget to fill them out. Even if they do, patients are busy and may not recall important aspects of their experience. It’s essential to digitize your data collection process to bring your patient experience to the next level. Q-Reviews® allows you to send patient experience surveys via SMS text message and see the feedback appear in real time as the patient is filling it out. That way, you can speed up your service recovery process and change the patient’s perception of their experience. No other review software can show you results that fast.
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Patient feedback is essential for hospitals to improve their care, processes, reputation, service recovery, and employee performance. These components significantly contribute to the bottom line: more revenue, better employee morale, and smarter decisions. Patient feedback is well worth it so you can meet—and exceed—your goals. With Q-Reviews®, you can obtain patient feedback via text message so you’ll get better response rates—all in real time. That means you’ll have actionable data faster so you can respond in a timely manner and make a positive impact on your patients and organization. Learn more about the product here.
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There’s no magic number of times to send employee experience surveys per year. However, happier employees lead to satisfied patients, so employee experience data should be an essential part of your PX program. A 2019 study by Glassdoor found, “A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction — particularly in industries with the closest contact between workers and customers.” That most certainly applies to healthcare. To amplify your PX efforts, we advise you send regular employee surveys, whether that’s weekly, monthly, or quarterly. Q-Engagement is an employee engagement survey tool that empowers you to schedule and send SMS text message questionnaires however often you find helpful. The data you collect is actionable and insightful, helping you build a plan to improve workplace cultureーand patient experience.
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