Reimagine what capturing the voice of the consumer means before they enter any of your facilities.
Current industry-standard survey tools lag behind what appeals to millennials and aren’t effectively capturing the voice of the customer.
A recipe for change
Healthcare leaders: Is your patient experience...
Millennials and the healthcare consumer revolution
Healthcare Service Recovery 101
Measuring the patient experience
The consumerization of healthcare
ANCC® Magnet Certification and Re-certification
ANCC® Magnet Certification and Re-certification
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.