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Voice of the Customer

Reimagine what capturing the voice of the consumer means before they enter any of your facilities.

Current industry-standard survey tools lag behind what appeals to millennials and aren’t effectively capturing the voice of the customer.

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A recipe for change

A Recipe for Change

Healthcare leaders: Is your patient experience...

Patient Experience Data Actionable

Millennials and the healthcare consumer revolution

Millennial Healthcare Preferences

Healthcare Service Recovery 101

Healthcare Service Recovery 101

Measuring the patient experience

Improve HCAHPS

The consumerization of healthcare

The Consumerization Of Healthcare

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening