Why Us?

Our powerful software delivers real-time patient experience data so that you can improve quality of care.

Quality Reviews® is a healthcare tech company created for providers by providers. We were founded in 2012 on the idea that there is a better way for hospitals, outpatient clinics, and other healthcare facilities to improve quality of care: by gathering and acting upon real-time patient experience data. Rather than relying upon slow-moving and outdated mail surveys, our platform sends patients a link to a mobile survey via SMS text messages — giving healthcare organizations real-time insight into patient feedback.

Quality Reviews® is an industry leader in creating software that helps healthcare organizations measure and improves the patient experience. The reason? Our team has the clinical, business, and technical experience — not to mention the passion — needed to understand healthcare providers’ challenges and build products that solve them.

Platform Features

Customizable survey design

Automated survey delivery and response collection, resulting in real-time patient experience data

Service recovery tools to identify unhappy patients and make things right

Easy-to-interpret reporting and analytics

Consumer-friendly interface with enterprise-level data security

Why Mobile?

Accessibility

According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use those mobile devices to communicate through SMS text messaging, representing over 80% of the population. And this doesn’t just include young and affluent people — indigent and elderly populations have also adopted texting en masse.

Attract patients’ attention

Many of us are flooded with junk mail, phone calls, and spam emails on a daily basis. Companies and organizations have long been using these channels to communicate with their audience. In comparison, reaching out via text message is a relatively untapped channel. Combine that reduced competition for attention with the fact that 90% of all mobile users read text messages within 30 minutes of receiving them, and you have a recipe for a much higher response rate.

Lower administrative overhead

With automated survey delivery and response collection, your team won’t have to manually reach out to patients and remind them to fill out feedback forms. This allows you to staff smarter, and your team to spend more time on what really matters.

Quick turnaround

Even if you send a survey immediately after seeing a patient, you have to wait for it to be delivered, for the patient to fill it out, and then for it to be returned to you. All in all, the process can take weeks, if not longer. By the time you identify an unhappy patient, odds are, you’re far past the point when you can do anything about it. Mobile surveys, however, get you responses back in minutes — not months.

Why Real-Time Feedback?

Immediately identify issues

With real-time patient experience data, you’ll have instant visibility into complaints and concerns as they present themselves. That way, you can reach out to an unhappy patient to resolve any problems they might have as quickly as possible. Service recovery like this can make all the difference between a good reputation and a bad one, whether on a review site or through word-of-mouth.

Improve quality of care

For healthcare providers juggling multiple patients at once, it can be hard to keep up with all of their different wants and needs. Fortunately, Q-Reviews^® records this feedback and shares it with relevant members of the patient care team. The more you know about patient preferences and necessities, the more you can tailor your approach to best suit them. This frequently leads to higher patient satisfaction, which can result in incentive payments, increased revenue, and above all, a happier, healthier community.