Why Us?

We were founded by physicians with the belief that there can be a better way for hospitals, outpatient clinics, and other healthcare facilities to obtain and manage real time patient feedback. Quality Reviews has been an industry leader in building proprietary software to help healthcare provider organizations capture, analyze, and most-importantly, improve real–time patient feedback.

Since the beginning, our mission of helping providers help patients has guided us in the partnerships we form, services we provide, and team members we employ; and this is why we are confident in saying that we are the best partner when it comes to measuring performance on patient experience.

Benefits of our Platform

According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use SMS text messaging to communicate, representing over 80% of the population. Clearly, mobile phone usage has penetrated all segments of society, and with it the ease of connecting patients with providers. The benefits of our experience feedback platform include:

  • Real-time feedback which generates actionable data
  • Service recovery tools
  • Improved response rates
  • Faster response times (minutes, not months)
  • Shorter, customizable surveys
  • User-friendly, intuitive dashboard experience
  • Easy-to-interpret reporting and analytics
  • Consumer-friendly interface with enterprise-level data security
  • Fewer mailed paper surveys

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening