Our powerful software delivers real-time patient experience data so that you can improve quality of care.
Quality Reviews® is a healthcare tech company created for providers by providers. We were founded in 2012 on the idea that there is a better way for hospitals, outpatient clinics, and other healthcare facilities to improve quality of care: by gathering and acting upon real-time patient experience data. Rather than relying upon slow-moving and outdated mail surveys, our platform sends patients a link to a mobile survey via SMS text messages — giving healthcare organizations real-time insight into patient feedback.
Quality Reviews® is an industry leader in creating software that helps healthcare organizations measure and improves the patient experience. The reason? Our team has the clinical, business, and technical experience — not to mention the passion — needed to understand healthcare providers’ challenges and build products that solve them.
Customizable survey design
Automated survey delivery and response collection, resulting in real-time patient experience data
Service recovery tools to identify unhappy patients and make things right
Easy-to-interpret reporting and analytics
Consumer-friendly interface with enterprise-level data security
Why Real-Time Feedback?
Immediately identify issues
With real-time patient experience data, you’ll have instant visibility into complaints and concerns as they present themselves. That way, you can reach out to an unhappy patient to resolve any problems they might have as quickly as possible. Service recovery like this can make all the difference between a good reputation and a bad one, whether on a review site or through word-of-mouth.
Improve quality of care
For healthcare providers juggling multiple patients at once, it can be hard to keep up with all of their different wants and needs. Fortunately, Q-Reviews® records this feedback and shares it with relevant members of the patient care team. The more you know about patient preferences and necessities, the more you can tailor your approach to best suit them. This frequently leads to higher patient satisfaction, which can result in incentive payments, increased revenue, and above all, a happier, healthier community.